Provides administrative and database support for the IT department, primarily focused on the areas of certification, event registration and publications. There are no direct reports or financial signature authority assigned to this position.
SPECIFIC DUTIES AND RESPONSIBILITIES
Certification, Event Registration and Publications
Process recertification payments
Process new certification exam applications
Processes certification exam re-take applications
Processes certification updates upon notification of exam results, pass/fail, completion of program
Database changes/revisions/updates to member records as requested on renewal notices
Provides additional data entry for membership information management including updates, return mail and prospects
Processes and files all event registrations, to include LANDSCAPES and webinars
Does data entry, database changes for events and education/certification – responsible for accuracy and database cleaning
Resend event confirmation, publication orders and certification receipts upon request (otherwise, receipts go out automatically through iMIS)
Print, assemble and mail new certified packets
Print, assemble and mail renewal certification packets
Files all membership & certification payment forms
Provides customer support for event registration inquiries
Provides customer support to for all publications inquiries
Process all in-house publication orders
Write and pulls IQAs to support certification, events and education, advocacy and publications
Responds to phone and email inquiries regarding membership records
CC declines phone/email when needed (follow finance process)
Provides daily phone back-up and support to receptionist, as required (primary)
May attend LANDSCAPES and other meetings or events, as requested
Other duties as assigned
Bachelor Degree or equivalent work experience
Minimum of two years work experience with a database program; iMIS preferred
Possess a positive team-player attitude.
Enthusiastic, articulate, personable and diplomatic customer service skills.
Proficient in MS Office (Word, Excel, Powerpoint).
Ability to multitask, work independently and efficiently under deadline.
About National Association of Landscape Professionals.
National trade association seeks a Finance and Administration Manager to function as the department’s financial and administrative support; responsible for the receipt and accounting of funds being paid to the organization; management of corporate credit cards and administrative support of employee onboarding and education programs.
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