The incumbent will function as a member of the Communications and Strategic Development team and reports to the Assistant Vice President Conferences.
The Registration Manager works as part of the Conference team to support and management of the National Council’s live events including, the Annual Conference, Hill Day and other events as directed by the AVP, Conferences. National Council for Behavioral Health’s annual conference for 5,000 attendees is one of healthcare’s biggest and best-rated specialty conferences held in different locations across the U.S. every year.
Event Registration. Serves as project lead with internal staff from various departments and outside vendors to develop, design, improve and manage registration process for all National Council events. Serves as day-to-day contact for 3rd party registration vendor (currently TMI). Sets up registration process for all events. Reports weekly or as needed registration statistics for events. Proactively responds to and resolves registration issues and questions from staff, vendors, exhibitors, and attendees. Develop and leads on-site registration process and temporary staffing. Actively works on technological/process improvements and all conference marketing materials including the website and conference app. Provides excellent customer service to internal and external stakeholders through phone calls, email etc. Oversees ADA special requests on an as needed basis.
Housing Support. The Registration Manager serves as the housing liaison within the organization and works with the 3rd party meeting planner in the coordination of the master housing lists. Provides attendees, exhibitors and staff with assistance to housing questions and issues. Reviews and tracks internal housing lists and payments.
Research/Data Analysis. The Registration Manager will analyze registration and membership data to note changes in patterns in attendee registration and on site activities; Provides show-end detail reports to Asst.VP Conferences and other leadership team members. Collates and distributes final attendee conference evaluation scores.
Conference support. Supports team members and maintains a working knowledge of all software that supports the Conference team. Manages incoming general correspondence, including emails, voicemails and phone calls. Participates in planning meetings. Finance department to reconcile registration payments, refunds etc. Other duties as assigned.
At least 4-6 years’ experience in conference activities (registration, data/demographics, housing etc.)
Outstanding interpersonal and customer service skills; ability to build relationships with a wide variety of stakeholders
High level proficiency in Microsoft Office—PowerPoint, Word, Excel, Outlook, and Access
Exceptional written and oral communication skills
Results-oriented with a high attention to detail, ability to multi-task, and meet deadlines in a demanding, fast-paced environment
Strong initiative and time management skills
Ability to travel up to 10%
Ability to lift up to 30lbs.
National Council for Behavioral Health is an Equal Opportunity Employer (EOE/M/F/Vet/Disabled)
The National Council for Behavioral Health is the unifying voice of America’s mental health and addictions treatment organizations. Together with 2,800 member organizations, serving 10 million adults, children and families living with mental illnesses and addictions, the National Council is committed to all Americans having access to comprehensive, high-quality care that affords every opportunity ...for recovery. The National Council was instrumental in bringing Mental Health First Aid to the USA and more than 500,000 individuals have been trained. In 2014, the National Council merged with the State Associations of Addiction Services (SAAS).
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