The Association for Talent Development (ATD), formerly ASTD, is the world’s largest association dedicated to those who develop talent in organizations. ATD’s members come from more than 120 countries and work in public and private organizations in every industry sector. We are currently seeking a Credentialing Specialist for our Competencies & Credentialing group. This position provides support for the competency modeling, certification preparation, and certification testing functions.
Primary duties include supporting and maintaining program analytics, operations, and administrative functions.
Provides first line response to customer inquiries for the department, escalating issues as needed
Monitors credentialing email accounts, including responses to inquiries.
Manages the APTD and CPLP recertification programs, from notifications to application, review and processing payments, and certificate distribution.
Coordinates the recertification preapproval program, working with external organizations to register their programs as a recertification point provider for ATD CI certifications.
Handles logistics for the Annual Conference and the Chapter Leaders Conference, including email communications with credential holders, beverage and food forms, packing of materials, and assisting with assigned tasks.
Responsible for subject matter expert recruitment for the credentialing team, including scheduling, communications, and tracking.
Monitors certification social media accounts and coordinates responses to inquiries to fall within ATD CI public relations
Maintains marketing materials and collateral for the team and responds to internal and external requests for materials.
Performs functions within the certification candidate database, such as processing payments, verifying data, completing registration forms, reviewing applications, and updating records.
Runs routine certification reports from the candidate management system, provides data support to the certification program on these reports, and sends communications based on the report results.
Liaison for coordinating meeting set-up, on site staffing, food and beverage, and other logistical needs with the education and conference departments
Submits and tracks all invoices.
Orders office supplies for the team.
Manages certificate production and mailing.
General department administrative support.
Required skills and experience:
Bachelor’s degree required.
One or more years of experience with database management systems and performing operations support.
Experience with customer service best practices, maintaining a positive, empathetic and professional attitude toward customers at all times.
Strong grammar and writing skills to a multitude of audiences.
Self-starter who can quickly adapt in times of change.
Willing to work to get the job done correctly, on deadline, and efficiently.
Ability to work independently and as a team player as well as cross departmentally.
Demonstrated success with increasing levels of responsibility and proven ability to manage multiple projects and tasks effectively while meeting critical deadlines.
Ability to understand multi-faceted programs and answer a wide range of questions about those programs.
ATD provides an outstanding compensation and benefits package. Located within blocks of the King Street metro in Old Town Alexandria, ATD helps with transportation costs (parking is free).
We appreciate all of our applicants, but are unable to return phone calls and emails requesting details on the status of applications or the position. Applicants who bypass the recruitment process are not considered.
ATD is an Equal Opportunity Employer (Race/Gender/Disabled/Veterans), and encourages all qualified applicants to apply.
Join the world’s largest association dedicated to those who develop talent in organizations and make a difference in your world.
About Association for Talent Development(ATD)
The Association for Talent Development (ATD), formerly ASTD, is the world’s largest association dedicated to those who develop talent in organizations. ATD’s members come from more than 120 countries and work in public and private organizations in every industry sector.
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