Assist the Member Services and Database Operations Manager to develop and implement, track and measure individual membership recruiting, retention and lapse recapture campaigns, and product and program marketing campaigns, while managing within budgeted expenses. Assist with all member services functions; including but not limited to supporting and responding to telephone and email inquiries; and ensuring accurate input of member data entry. The Member Services and NAHS Program Coordinator also provides oversight for the National Art Honor Society and National Junior Art Honor Society (NAHS/NJAHS) programs.
Provide oversight for the NAHS/NJAHS programs including: managing retention and recruitment efforts.
Manage the bi-annual NAHS News
Monitor NAHS/NJAHS product line merchandise and place personalized banner orders.
Coordinate and schedule NAHS/NJAHS e-communications and mailings.
Serve as the staff liaison to the NAHS National Council. Coordinate nominations for members-at-large, establish the agenda for the annual meeting, and facilitate follow-up.
Provide oversight for efficient and accurate entry of NAHS/NJAHS chapter data into the membership database, including database record clean-up and proper function/maintenance of the new NAHS chapter dashboard/portal.
Manage NAHS/NJAHS complimentary certificate mailing data, print related documents, and package and mail certificates weekly.
Serve as primary customer service support staff for NAHS/NJAHS chapter sponsors, including: email correspondence; in-bound and out-bound calling; and conflict resolution.
Work with planning team to generate ideas and strategies for creating a National NAHS Student Conference.
Explore new member benefits for NAHS and NJAHS sponsors and students.
Assist with facilitating the annual NAHS/NJAHS Juried Exhibition.
Support the Member Services and Database Operations Manager in providing a positive member experience from recruitment through retention - both in verbal and written communications.
Provide back-up customer service support, including: email correspondence; in-bound and out-bound calling; and conflict resolution.
Provide back-up support for efficient and accurate entry of member data into the membership database.
Receive and distribute incoming mail
Provide primary responsibility for answering the front door and welcoming incoming guests.
Perform other duties as assigned by the Member Services and Database Operations Manager, Chief Operating Officer or Executive Director.
College degree or equivalent experience.
Minimum of three-five years association membership, database, and customer service experience.
Strong working knowledge and skills in database functionalities to include query production and filter application to yield desired results; production of custom reports in varied forms.
Meticulous attention to detail and accuracy.
Excellent verbal and written communication skills as well as interpersonal communication skills.
Ability to work independently on assigned tasks as well as to accept direction on given assignments with minimal supervision.
Ability to successfully perform working collectively with a team.
Intermediate knowledge of MS Office 2010 (Word, Excel, Outlook, Access), including mail merge.
Familiarity of web-based member management systems.
Must have strong organizational skills along with the ability to multi-task.
Additional Salary Information: Salary based on experience. Range for the position is $41,000 - $51,000
About National Art Education Association
The National Art Education Association (NAEA) is a nonprofit, 501c3 membership organization and is the leading professional organization exclusive to visual arts educators. NAEA's mission is to advance visual arts education to fulfill human potential and promote global understanding.Members include elementary, middle and high school visual arts educators, college and university professors, researchers and scholars, teaching artists, administrators and supervisors, and art museum educators, as well as more than 45,000 students who are members of the National Art Honor Society or are university students preparing to be art educators.NAEA's Vision Statement: Students of all ages benefit from comprehensive, balanced, and sequential learning in the visual arts, led and taught by qualified teachers who are certified in art education. Art educators meet ethical and rigorous standards of excellence in preservice preparation, ongoing professional development, pedagogy, and inquiry in the field. School-based visual arts instruction surpasses national, state, and local standards and is enhanced through access to art museums and other community resources. The power of the visual arts to enrich human experience and society is recognized and celebrated throughout the world.
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