Currently seeking a Director of Patient Services for a great opportunity in the Chicago, IL area. The ideal candidate will hold RN license and have 2 to 5 years experience building community outreach initiatives and program planning.
The Director, Patient Services will have responsibility for leading, designing, and implementing a wide array of ABTA’s national patient services and supportive programs. Develops strategies, sets goals/targets/metrics and integrates the strategic plan of the organization into patient directed programs and education services. The incumbent will be an expert resource regarding service excellence and patient experience. The incumbent will identify strategic and programmatic priorities that promote the ABTA’s mission and vision through organic growth of its programs delivered by staff and will also create and execute a plan to build relationships with allied health professionals and national health organizations to expand the reach of our programs.
Responsibilities of the Director, Patient Services
Implements a strategy for the expansion of ABTA’s education programs in accordance with ABTA’s mission and vision.
Identifies and recommends areas for focused improvement in the areas of the ABTA Careline, patient meetings, online social media network, and dynamic use of existing and emerging technology.
Analyzes results of competitive analyses of the neuro-oncology patient education environment and related recommendations for improving ABTA’s patient education programs and services.
Develops new programs as needed to help advance ABTA’s mission
Develops and implements an actionable plan for developing patient education services, outlining capacity requirements and budget impact of national expansion.
Determines fiscal goals for programs and services in collaboration with the Chief Mission Officer
Serves as a professional liaison to the healthcare community and collaborates with other health professionals and groups to advance industry best practices and identify trends.
Establishes and maintains key program outcome metrics and evaluates effectiveness and impact.
Updates and refines patient services Standard Operating Procedures (SOPs) as needed.
Oversees the updating and printing of ABTA educational materials and resources, including publications and webinars Patient Services Communications
Develops programs and facilitates training of health care professionals on the local level, including doctor’s office personnel, social workers, nurses and brain tumor patients.
Utilizes E-technologies, social media Web sites, and other emerging technologies for program delivery and brand extension.
Other duties and responsibilities may be assigned at any time.
Requirements of the Director, Patient Services
Minimum of master’s degree in public health, healthcare administration, social work, nursing or related field.
RN license preferred
2 to 5 years of experience building community outreach initiatives and program planning
Demonstrated team leadership ability
Strong project management skills
Strategic planning and visioning experience in a non-profit environment
Considerable experience in neurological disease field preferred
Ability to evaluate national impact, programmatic effectiveness, analyze trends, and integrate evaluation results into new program planning
Experience managing non-profit programs with a focus on growth, expansion, and strategic positioning
Experience creating financial projections in a non-profit environment
Ability to lead a mixed team of healthcare professionals and support staff in an association / non-profit social service organization setting
Familiarity with insurance policies as well as national standards in patient education and/or healthcare informatics
Strong proficiency using Microsoft Office, E-technologies, familiarity with Web analytics, Web-based CMS, and social networking site administration
Ability to travel up to approximately 25%
Qualified candidates please send cover letter and resume by clicking the continue to application button.
Equal Opportunity Employer
ABTA inconformity with applicable laws is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, sexual orientation, age, religion, national origin, or disability.
Internal Number: 000292
About American Brain Tumor Association
Founded in 1973, the American Brain Tumor Association was the first and only national patient advocacy organization committed to funding brain tumor research and providing support and education programs for people of all tumor types and all ages.
The mission of the American Brain Tumor Association is to advance the understanding and treatment of brain tumors with the goals of improving, extending and, ultimately, saving the lives of those impacted by a brain tumor diagnosis. We do this through interactions and engagements with brain tumor patients and their families, collaborations with allied groups and organizations, and the funding of brain tumor research.
Today, the ABTA is a catalyst for research-based breakthroughs in the causes, diagnosis and treatment of brain tumors, and recognized as the leading resource in patient-centered brain tumor information, education and support.
Copyright 2017 Colorado Society of Association Executives. This site content may not be copied, reproduced, or redistributed without the prior written permission of the Colorado Society of Association Executives.