This is a non-exempt, full-time position, which provides support to and is responsible for various administrative duties for the Membership department. This customer service and relationship-building position is the first line of communication with members and customers. The Membership Coordinator maintains the integrity of the SLAS member database (iMIS) and works closely with the Professional Team to implement membership recruitment, retention and engagement plans.

Key relationships:

Senior Membership Manager

COO

AMS provider

Volunteers

Mentors/Mentees

Service partners in support of membership activities

Essential Duties and Responsibilities 

• Membership
  • Assist Senior Membership manager with recruitment, retention and engagement activities including data entry and management, assisting with campaigns and monitoring engagement scoring.
  • Monitor and respond to member and customer inquiries via mail, email, phone, communities and website.
  • Fulfill membership database administration tasks, including maintaining database, updating/adding/deleting records, dues invoicing and renewals, list generation, login and password requests
  • Coordinate member data downloads as requested
  • Ensure seamless integrations with third-party member services providers requiring membership credentials (Learning Management System, Abstract submissions, Registration, Career Connections, Publications, etc.))
  • Produce membership reports, such as paid member counts, demographics, renewal and retention statistics, selection, provision and management of list provision needs.
  • Ensuring accurate member counts for reporting and dues tracking/allocations for accounting
  • Maintain SLAS Fellow Member Program by determining eligibility and invitations.
  • Responsible for new member onboarding
  • Follow up with lapsed and dropped members via surveys and phone calls
  • Maintain online Communities
  • Handle fulfillment of Corporate Member benefits
• Update content on membership pages of SLAS.org and recommend content improvements
• Serve as key staff member for Career Connections including job postings and job board

• Volunteers
  • Maintain Volunteer page on website
  • Alert appropriate professional team members to requests to volunteer
  • Ensure compliance of volunteer membership status and disclosure forms
  • Update Committee rosters in database and on website
  • Participate in Membership Committee meetings and provide support as needed.

• Events
• Coordinates SLAS Booth including temporary help, budget and supplies; leads onsite activities
• Coordinates Mentor Program including collection of mentor’s information for website/promotional materials, communications and scheduling of mentor/mentee meetings, mentee resume collection
• Work with event coordinator to ensure all membership activity is integrated into event registrations.