The Event & Exhibit Services Manager provides key program support to the Exposition Department in the areas of vendor and logistical management, as well as other SGIA Expo related programs. This position will assist the Director of Exhibit Services and the Event Operations Manager in the production of the annual Exposition and requires the ability to organize projects simultaneously and keep on schedule and budget.
PRIMARY OBJECTIVES AND DUTIES:
Responsible for overseeing the customer service component of registration for PRINTING United (SGIA’s Annual Expo), and manage the customer service process via internal staff, and the registration vendor call center, and ensure both are offering accurate and appropriate answers to inquiries.
Involved in the creation, testing and ongoing functionality of the registration websites.
Facilitate and manage Master Account billing at the various hotels contracted for the SGIA Expo. Serve as the main contact for staff, speaker and vendor hotel arrangements and coordinate those needs with SGIA’s housing vendor.
Oversee the creation and dissemination of Expo related print and electronic materials to include internal staff manual and emergency plan, schedule of events, quick facts card, as well as copy for the event site and other event related materials. Consistently review website throughout show cycle to ensure accuracy of information.
Consult with SGIA staff on small meeting logistics to include contracts, catering, event orders, billing and additional meeting planning functions.
Enforce the terms and conditions of our exhibit contracts, show rules and regulations to also include collect/file COIs from EACs and Exhibitors and reviews exhibitor booth drawings and rigging requests
Assist in the execution of exhibitor and attendee (current and potential) mailings, e-mailings and other promotions working closely with the Event Operations Manager, Director of Exhibit Services, and Vice President, Exposition.
Involved in the development of exhibitor rules & regulations and participate in booth sales, including telethon and onsite.
Supervise, in concert with other SGIA Staff, move-in and move-out activities in the exhibit hall.
This position reports directly to the Vice President, Exposition but will work closely with, and receive tasking from, the Director of Exhibit Services and the Event Operations Manager. Will also need to interact and work collaboratively with the Exposition Services Coordinator as well as colleagues on the marketing, membership, sales and accounting teams. Will also need to foster relationships with exhibitors and attendees to promote PRINTING United and provide superior customer service to our constituency.
Trade Show event management experience is a must. CMP, CMM or CEM certification is a plus. Excellent written, verbal and interpersonal communication and negotiation skills. Strong attention to detail and accuracy, project management skills required. Ability to solve difficult problems with effective solutions. Requires ability to organize projects simultaneously and keep on schedule and budget. Must be able to travel multiple times a year (10%) including overnight travel of up to 12 days. Demonstrate outstanding customer service and have the ability to interact effectively and appropriately with individuals of various levels, professions and cultures. Convey a professional attitude and demeanor in all projects and outside events as the position is a representative of the Association. Must function independently with minimal supervision for select projects and as part of a collaborative team for other tasks.
EDUCATION and/or EXPERIENCE:
Bachelor’s degree in hospitality administration or a related field.
3 – 5 years of experience in event management.
Association work experience preferred.
Proficiency in Microsoft Windows, MS Word, Excel, PowerPoint, SharePoint required. Experience working in Microsoft 365 a plus.
Experience with event registration.
Experience with floor plan computer programs (ExpoCad, A2Z, MYS)
Experience with vendor contracts and relations
Experience in forecasting and budgeting a plus
Send a cover letter that includes desired salary and a resume that demonstrates why you’re the best candidate.
** Please only apply if you meet or exceed the education and key requirements. **
SGIA is an equal opportunity workplace. All hiring efforts are managed internally and SGIA does not use fee based staffing agencies. This position requires a personality assessment as a condition of employment.
Additional information about the Specialty Graphic Imaging Association (SGIA) can be found at www.sgia.org
The Specialty Graphic Imaging Association (SGIA) is an extremely successful not for profit membership organization that serves approximately 2,700 member companies in 138 countries. We are staffed by 40 professionals in Fairfax City, Virginia. SGIA is the only international association for specialty imaging. Our members are the printers, imagers and suppliers that serve this industry segment. Digital printing and screen printing are their primary imaging technologies, and they use them to create products or add value to existing products. SGIA members create products like point-of-purchase displays in retail stores, signs, banners, and advertisements. They also enhance existing products such as garments, packaging & containers, vehicles, product identification and compact discs. Our goal is to provide this new generation of imaging professionals with the tools and information they need to make the best possible business decisions. Our services include the SGIA Information network, the most extensive online resource available to our industry. We also conduct the annual SGIA Convention & Exposition, the world’s largest and leading expo for technology and specialty graphic market information. For more information go to http://www.sgia.org
Copyright 2017 Colorado Society of Association Executives. This site content may not be copied, reproduced, or redistributed without the prior written permission of the Colorado Society of Association Executives.