Description: Perform a variety of detailed administrative tasks, including data entry, processing payments, and communicating with members and non-members. Ensure the integrity of our AMS records and strive for accuracy and efficiency in the management of information.
Provide customer support to all inquiries from members, subscribers, meeting registrants, and non-members via phone calls, voicemail and email, keeping within the 24 hour guideline.
Offer assistance to existing and potential members seeking membership information.
Assist in maintaining the accuracy of the database records (conformity with RSNA Data Entry Standards) via entry of new customer records, updating and formatting name, address, contact information and financial disclosure statements on existing records, and identifying and reducing duplicate records in Personify.
Process receipts including membership dues and journals, subscriptions, R&E contributions, technical exhibits, advertising, course and various meeting registrations, and all other miscellaneous receivables as directed.
Scan and index documents for digital storage, ensuring document integrity.
Enter data from various survey and program evaluation projects.
On-site participation at the RSNA Annual Meeting.
High school diploma
Exceptional customer service skills
Great interpersonal communication, including phone etiquette and verbal and written communications
Speed, accuracy and attention to detail in data entry
Highly organized, with aptitude to manage multiple tasks with minimal supervision
Capacity to work independently and support team effort
Demonstrates ability to take personal responsibility for assigned projects and work as a productive team member
Proficiency with MS Office Suite, including Word, Excel, and Outlook
Familiarity with data entry/management using Personify strongly desired
Willingness to seek further training
Experience in a membership related position and/or communications preferred
Bilingual abilities are a plus
About Radiological Society of North America (RSNA)
The Radiological Society of North America (RSNA) is headquartered in Oak Brook Illinois and is a 50,000+ member medical specialty society with a staff of 200 and a budget of $40 million. RSNA holds the largest medical meeting in the world, with around 55,000 - 60,000 attendees, in Chicago each November following Thanksgiving.
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