Director of Membership

Job Location: Washington, DC

National Council for Behavioral Health exists to improve the health of all Americans as the largest association in the United States providing mental health and addiction services through our 2800-member organizations.

Position Summary

The National Council is searching for a dynamic, results-oriented Director of Membership to drive the organization forward, steward current relationships and grow new ones, and work as part of a larger team to elevate the brand of the National Council, its members, and its mission.

The Director will lead the organization’s membership activities and provide vision and leadership for the continued growth and retention of the National Council’s membership.

The Director of Membership develops new relationships and maintains existing ones, to ensure members are engaged with and invested in the work of the National Council. The position will oversee membership activities and staff, including setting goals and targets, overseeing recruitment, managing member satisfaction and retention. In addition, the incumbent oversees the management of the National Council’s board of directors, from elections to board meetings.

PRINCIPAL RESPONSIBILITIES

• Growth and retention of members.
• Cultivate and grow relationships with current and potential affiliate members
• Work across the organization to maximize outreach to current and potential exhibitors for recruitment as affiliate members
• Liaison with the National Council’s Board of Directors

Member Relations (65%)

• Create and manage a member retention strategy, including striving to reenroll dropped members and connect with potential members
• Oversee member satisfaction, implementing data solutions/member surveys as needed
• Work with the marketing team to communicate the value of membership
• Manage and track membership data and identify and respond to trends and opportunities
• Spearhead the team’s efforts to provide the highest level of customer service and support to all National Council members.
• Support the membership Listserv, monitoring posts, and ensuring timely response to each post
• Knowledge of Organization Membership is required for this position
• Support organizational initiative to implement a CRM

Board of Directors (25%)

• Serve as primary contact for National Council board members, including regular communication with board members and management of agendas and goals (with the board chair and senior leadership) for monthly calls, the spring and fall board meetings, and the annual board retreat.
• Serve as primary liaison to board Membership and Nominating Committees.
• Oversee management of board logistics, from travel and materials to meeting minutes, board policies and procedures, and rosters.
• Manage annual board elections.
• Support and encourage the engagement of board members in member relations, National Council events, and National Council visibility.

Other Duties as Assigned (10%)

• Facilitate connections and networking inside the organization to support a member first culture.
• Supervise membership staff.
• Other duties as assigned.