Senior Director, College and University Relations, Washington, D.C.
Experiential learning transforms lives. The Washington Center (TWC), founded in 1975, is the largest academic internship and seminar program in the United States and the world. In this role, you will lead the team responsible for management of our 400 existing college and university partnerships and the development of new partnerships. You will also oversee a range of events and initiatives that aim to engage and educate partners, equipping us all to provide students with high-impact and transformative programs.
With only half of our 400 accounts currently active, there is extensive opportunity for re-engagement of dormant partners and for expansion. Your ability to understand the higher education market, think critically about partner engagement and enrollment trends, analyze data, ask the right questions, try new ideas, build relationships and understand how to best serve our partners will be essential for success. We will look to you to develop strategy, define goals, create metrics, work collaboratively across internal departments and successfully manage a high-performing team.
Your primary responsibility is to drive enrollment for our signature programs: the semester-long Academic Internship Program and our short-term Academic Seminars. You will do so by developing portfolio management and business development strategy for the five-person College and University Relations team, ensuring smooth operations for existing partners and innovative outreach strategies for potential partners. About 20% of your time will be spent visiting college and university campuses to help liaisons, faculty, administrators and staff better understand and embrace the full value of our academic and internship offerings. In so doing, you will nurture and expand our base of advocates on each campus for greater visibility and depth.
Reporting to the Vice President of Development and University Relations, you will help us find innovative ways to improve current partner relationships, build new relationships and tailor services to best meet the unique needs of our diverse partners. You will also inspire, support and train an engaged team of College and University Relations staff, harnessing their skills and efforts into strong outcomes for the organization. Additionally, you will collaborate extensively with internal departments, including Marketing and Communications, Student Services, Academic Affairs and others, to ensure seamless services and processes across the organization.
You will have four direct reports, including one Director and three Managers, who will assist with the day-to-day management of existing partner relationships and the building of new relationships. TWC is an inclusive, collegial environment where the mission is exciting and colleagues are invested.
TWC has helped more than 60,000 college students from around the world gain valuable experience setting them on a course of achievement, leadership, and engagement in their communities. TWC alumni are leaders in virtually every field, including public service, journalism, business, law, medicine, and education.
Today’s students and their parents increasingly demand that colleges and universities provide exceptional off-campus study and internship experiences. TWC has been dedicated to serving ambitious, public-spirited, and socially-engaged young people from colleges and universities around the world. From the beginning, The Washington Center has highly valued our network of dedicated partners who share our vision of experiential education.
Here are some of the reasons why higher education institutions form relationships with us:
A staff of 90+ professionals, associate faculty, and Alumni Mentors supervise and support students throughout their participation in TWC programs.
Students are provided a peer group that is academically strong (average GPA is over 3.3) and socially diverse (students come from across the U.S. and many other countries, and have a wide range of backgrounds).
We maintain a broad and well-established network of hundreds of potential internship sites and substantive, non-clerical positions are assured.
Housing is guaranteed in conveniently-located, furnished apartments at the TWC Residential and Academic Facility (RAF) at NoMa in Washington, D.C., and other nearby apartment buildings.
TWC has a full student services team based at the RAF.
Drive enrollment for the semester-long Academic Internship Program and short-term Academic Seminars by developing portfolio management and business development strategies, ensuring smooth operations for existing partners and innovative outreach for potential partners.
Set annual budget and enrollment goals for Academic Internship Programs (AIP) and academic seminars. Monitor progress toward these goals and identify opportunities for increasing enrollment.
Formalize and expand TWC partnerships with colleges and universities, including but not limited to liaison engagement and expanded relationships with departments across campuses.
Define goals for partnerships and establish metrics for tracking success. Oversee performance metrics for the department and mentor direct reports toward goals.
Continuously define and refine college and university partner tier criteria and structure, as well as processes for analyzing institutional data.
Manage one Director of New Affiliates and three account portfolio Managers.
Manage a small portfolio of existing college and university accounts.
Travel (up to 20 percent of your time) to campuses across the nation to nurture relationships and promote programs.
Manage planning and execution of major partner events: Liaison Advisory Board, Partner Institute, Employer-Higher Ed Roundtable.
Provide ongoing insights into the landscape of our current affiliates in the interest of expanding our scope of engagement with them regarding program offerings, pricing, and scholarships.
Coordinate with the student recruitment team for on-campus recruitment and student marketing.
Institute systems and ensure data integrity of our affiliates’ information.
Coordinate engagement with internal departments to ensure college and university partners are fully engaged with TWC, including:
Director, Academic Internship Programs for communication on student progress
Director, Student Services for communication on student needs
Director, Office of Internship Site Relations for internship matching and pre-arrival student experience
Senior Director, Enrollment for financial aid distribution per student
Development team for recruitment planning based on private scholarship availability
State Relations team for recruitment planning based on state funding
International team for customized programs
Master's degree required.
Minimum of 8 years of work experience, preferably in a related field of higher education, association management, or nonprofit management.
Experience developing strategic plans, creating processes and refining policies
Experience meeting goals through relationship management and stewardship.
Experience managing a team of early- and mid-career professional staff
Experience nurturing a portfolio of accounts and developing and implementing account strategy.
Experience building partnerships within a university setting.
Participation in The Washington Center or similar internship program a plus.
Knowledge, Skills, and Abilities
Experience providing excellent client engagement and portfolio management services to stakeholders.
Experience in training, managing, and motivating team members.
Excellent communication skills, both in writing and orally.
Able to work independently and collaboratively.
Ability to manage multiple projects efficiently, under pressure, and around deadlines.
Knowledge of the field of higher education and experiential learning.
Proficiency in MS Office with strong knowledge of Excel and Word, as well as ability to use CRMs (preferably Salesforce.com) and mass email platforms (preferably ExactTarget).
Familiarity with the norms, structures, and processes of college and university campuses. Knowledge of higher education trends.
Ability to speak as a peer with faculty and administrators.
Current knowledge of strategies, resources, and techniques in the field of student recruitment.
Collaborative. You work well through others to clarify needs, build consensus, identify trends, and gather support for action. You demonstrate the ability to understand the needs of an organization. You are able to confidently engage with staff at all levels to define needs and expectations. You share information and you work cooperatively at all levels.
Business minded. You identify and analyze needs. You have the ability to "come up to speed" quickly. You dive into the details, ask intelligent questions, and understand the constraints other people face. You like learning new things.
Great communicator and listener. You have excellent oral and written communication. You get the information you need and convey the right information in a direct and pleasant manner. You are articulate and thoughtful, and you communicate your points easily. You take the time to learn what's valuable and important to others. Your clients feel like nobody understands them as well as you do.
Curious. You enjoy learning, like to understand issues, and don't just take the easy path. You ask questions, listen, and learn – always thinking of more productive ways of doing things. You are open to new ideas and are willing to change. You notice trends and ask why. You are intellectually curious and eager to understand the unique culture that exists in each organization.
What’s Attractive to the Right Candidate?
The Washington Center is recognized here and abroad for offering high-quality experiential education programs.
You will enjoy working in our collegial environment with dedicated and successful colleagues.
We are financially stable and offer an excellent benefits package and competitive salary.
You can apply online, or simply email your resume to Ellen Greenwood at firstname.lastname@example.org with “The Washington Center – Senior Director, College and University Relations #2018-2430 ASAE” as the subject of the email. Please include your resume as a Word or PDF attachment to the email, and paste your cover letter in the body of your email.
Staffing Advisors is committed to helping our clients create a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. Some positions may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history.
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