Customer Service and Support, Membership, Project Management/Program Development
4 Year Degree
The world’s largest non-profit photographic association is seeking a highly motivated, proactive, and creative Member Value and Recruitment Coordinator. We are looking for that special someone who wants to be part of the team and contribute to our continuing success. Here at Professional Photographers of America, we work hard and get the job done in an environment that promotes teamwork, creativity, and professionalism.
As an employee of PPA, we work together to make PPA an excellent place to work. We engage in meaningful discussions, treat each other with respect and courtesy, and never gossip about one another. We are here to help our members succeed as photographers and small business entities, while promoting the industry of Professional Photography.
This position is responsible for coordinating and implementing programs that help us achieve our member recruitment, engagement and retention goals. This position will have significant interaction with members, prospects, and staff so good judgment, prompt follow-up and a sense of urgency are a must.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Work with Director of Membership to create and execute new member recruitment campaigns.
Track recruitment campaign analytics and provide a summary of each campaign to Director along with appropriate suggestions.
Work with Director of Membership to create and execute annual come back plan. This includes: reinstates, drops and involuntary churn.
Represent PPA at tradeshows and events as requested.
Work with Manager of Member Experience to coordinate periodic “Pulse Check” phone calls as needed.
Work with internal resources and outside partners to plan and execute membership webinars.
Work closely the Director of Membership to create and update monthly membership dashboards
Actively seek out new member benefits to create additional value for PPA; working closely with other staff members to ensure compatibility and revenue.
Coordinate mailing and production of new member welcome and renewal kits.
Coordinate projects for membership intern and part-time fulfillment employees.
Research industry trends on customer recruitment and identifies new segments of the market to reach.
In coordination with the Marketing and Communications Department, develop monthly lead generation campaigns.
Work within the department to audit the membership database for accuracy.
Develop and retain a good working knowledge of PPA, its member programs and benefits, the professional photographic industry, copyright issues, PPA’s Indemnification Trust, and PPA’s membership database and processes.
Performs other duties as assigned.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: 4 year College Degree is preferred. 1 to 2 years of association member relations/recruitment, product marketing and/or project management.
SKILL SET: Highly organized to work independently and as a team player, with excellent follow-up skills. Strong communication skills with a highly focused attention to detail. Ability to multitask and prioritize deadlines/projects. Strong customer appreciation skills. Proactive attitude– anticipates needs, problems, and opportunities. Must be computer literate (Microsoft Suite), as well as have the ability to learn and utilize in-house industry specific software applications. Ability to work with a sense of urgency, in a fast-paced work environment. Must be able to review data, find trends and communicate suggestions appropriately.
CERTIFICATES, LICENSES, REGISTRATIONS:
PHYSICAL DEMANDS: Must be able to lift up to 15 pounds without the assistance of another person. Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Salary Information: Excellent benefits package, annual performance bonus, summer hours program and gym membership benefit.
About Professional Photographers of America
More photographers get into the industry every day, but few know how to profitably run a business and many don’t know where to turn for support. That’s why Professional Photographers of America (or PPA) was started back in 1868, and that’s why we exist today.
Created and led by professional photographers, PPA is a non-profit international association that helps those serious about photography live their dreams profitably.
To do that, we…
- Lead the way in educating photographers on business and technical skills to help them grow and succeed beyond what they believed possible.
- Connect photographers with other great minds in the industry—via online and live classes, consultations and conventions—to spread best practices, new ideas and strong networks of support.
- Protect photographers’ livelihoods with benefits, such as copyright advocacy, malpractice protection and equipment insurance.
Over 30,000 pro photographers rely on PPA now, and we are always looking for and investing in new ways to provide the resources and support they need. Sound like a mission you want to be a part of, Then we want you!
PPA has also worked very hard to create an exceptional team of ...50 employees with non-traditional benefits. Yes we have health and dental insurance, 401(k) plan, paid time off, etc., but we also offer a performance-based annual bonus, year-round casual dress code, gym membership benefits, a fantastic summer hours program, plus, the biggest thing of all: we have a lot of fun.
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