The purpose of this job is to serve our members, customers, co-workers and faculty.
This position is responsible for the planning and delivery of ACHE’s educational seminars and special events, as well as the coordination of seminar manuals and materials.
Meeting Planning 65% of Time
Provides meeting planning support for Congress on Healthcare Leadership, Clusters and Special Programs.
Conducts site selections, negotiates rates, fees and concessions and prepares hotel contracts.
Establishes budgets and monitors expenses to remain within budget constraints.
Prepares and confirms meeting specifications for hotel, food/beverage and audiovisual within budget guidelines for assigned meetings.
Provides on-site support for education programs.
Reconciles programs, which includes all invoices and payments and post-event analysis.
Reviews monthly financial statements and researches variances
Manages corporate hotel rates, airline contracts, and car rental agreements.
Materials Management 15% of Time
Coordinates production and dissemination of materials for all Clusters. Communicates with seminar faculty regarding printing deadlines and revisions of materials. Proofreads and sets up all manuals, handouts, and evaluation forms.
With Customer Service Center, confirms delivery of seminar pre-mailings or emailings and coordinates content/process modifications.
Works with Meetings Assistant to ensure full functionality of materials management aspect of Faculty Portal.
Registration Liaison 15% of Time
Serves as the primary liaison between the Division of Professional Development and the supervisor of the Customer Service Center, acting as the principal vehicle for communication and coordination between the entities.
Attends regular status meetings of the Customer Service Center and facilitates communication and coordination of activities.
Participates on teams that provide continual training and development support to Customer Service Center staff.
Provides oversight and assistance to Meeting Assistant regarding event setup in netFORUM database
Administrative Activities 5% of Time
Assists the Associate Director and other team members as needed.
KNOWLEDGE AND SKILL REQUIREMENTS
Bachelor’s degree in hotel management, business administration or related field.
One year experience in meeting planning or hotel/restaurant management.
Must be computer literate with knowledge of Outlook, Word and Excel; Adobe Professional and Power Point experience preferred.
Must be well organized, detail oriented and take pride in his/her work.
Must possess strong written and verbal communication skills; be able to communicate knowledge and concepts clearly and diplomatically.
Must demonstrate a strong team orientation.
Must possess a process improvement orientation.
Must be able to respond quickly and appropriately to emerging situations.
Must show and take initiative.
Ability to analyze uncertain situations and make decisions.
Must possess sound judgment, discretion, and a high degree of professionalism.
Must have regular and predictable attendance.
Must be able to gain comfort in ambiguous situations and possess a multi-task orientation.
Must have strong team and customer service orientation.
Ability to travel.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. In addition, percentages allocated to job functions are subject to change at the supervisor’s discretion. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor; subject to reasonable accommodations.
About American College of Healthcare Executives
The American College of Healthcare Executives is an international professional society of more than 40,000 healthcare executives who lead hospitals, healthcare systems and other healthcare organizations. ACHE is known for its prestigious FACHE® credential, signifying board certification in healthcare management, and its educational programs including the annual Congress on Healthcare Leadership, which draws more than 4,000 participants each year. ACHE's established network of more than 80 chapters provides access to networking, education and career development at the local level. In addition, ACHE is known for its periodicals, the Journal of Healthcare Management and Frontiers of Health Services Management, as well as groundbreaking research, career development and public policy programs. ACHE's publishing division, Health Administration Press, is one of the largest publishers of books and journals on all aspects of health services management including textbooks for use in college and university courses. Through such efforts, ACHE works toward its goal of being the premier professional society for healthcare executives dedicated to improving healthcare delivery.
Located in downt...own Chicago, the association has a staff of 100, a budget of $24MM and total assets of $49MM. Values of the organization include integrity, lifelong learning, leadership and diversity. The organization is governed by a 15-person Board of Governors.
Professionalism and educational advancement are core staff beliefs, with ongoing career development and enhancement. Several senior staff have been in their positions for more than 10 years, representing significant continuity and organizational commitment. ACHE staff members are recognized both nationally and locally within the association community as role models for the profession. For additional information, please see www.ache.org.
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