Principal Duties and Responsibilities (Essential Functions)

This position will need to perform duties necessary to the RIOS program, as assigned by program staff. Such duties will include:

• Manage and all aspects of the RIOS membership experience, including data and contact management, customer satisfaction, and renewal and retention, and be able to answer mid-level questions about the RIOS standard and management systems;
• Engage with ISRI’s accounting staff to ensure timely and accurate accounting of both payables and receivables. Manage and review all transactions to ensure accurate coding;
• Develop and execute the RIOS Webinar Program;
• Prepare for and participate in industry events, conferences, and training programs;
• Generate detailed membership reports for the board of directors and staff leadership;
• Work with ISRI staff to ensure that data, messaging, and member experiences are seamless;
• Other duties as assigned.

Job Specifications

The ideal candidate for this position:

1. Demonstrates a strong passion and drive for meeting professional goals
2. Possesses a strong attention to detail
3. Works well within deadlines
4. Proactively addresses potential issues and problems with supervisors and colleagues.
5. Proactively seeks opportunities to improve the organization’s standing within the industry
6. Maintains a strong customer driven focus
7. Demonstrates strong self-motivation and independence