The National Association of Landscape Professionals is seeking a Membership Coordinator with a passion for providing excellent customer service.  The Membership Coordinator works in a team environment to help achieve membership recruitment, retention, and engagement goals.

Key Responsibilities 

• Process renewal, new and reinstated membership payments

• Follow-up on declined/expired credit card payments

• Database changes, revisions and updates to member records

• Assist members with login credentials
• Assist schools in getting students signed up for membership and events
• Merge, print and coordinate membership department mailings

• Send out renewal emails & voicemail blasts
• Inbound/outbound calls to prospective members

• Input prospective members into database and generate prospect letters
• Provide weekly new membership report
• Respond in a helpful, timely and courteous manner
• Travel to industry shows/conferences and serves as representative for the association as needed
• Assist with answering incoming calls, answering questions, and filtering inquiries to appropriate staff members

• Other duties as assigned