The National Association of Landscape Professionals is seeking a Membership Coordinator with a passion for providing excellent customer service. The Membership Coordinator works in a team environment to help achieve membership recruitment, retention, and engagement goals.
Process renewal, new and reinstated membership payments
Follow-up on declined/expired credit card payments
Database changes, revisions and updates to member records
Assist members with login credentials
Assist schools in getting students signed up for membership and events
Merge, print and coordinate membership department mailings
Send out renewal emails & voicemail blasts
Inbound/outbound calls to prospective members
Input prospective members into database and generate prospect letters
Provide weekly new membership report
Respond in a helpful, timely and courteous manner
Travel to industry shows/conferences and serves as representative for the association as needed
Assist with answering incoming calls, answering questions, and filtering inquiries to appropriate staff members
Other duties as assigned
The ideal candidate will be experienced working in a fast-paced environment in an organized and professional manner. Be detailed-oriented, have a bachelor’s degree, 3-5 years of work experience preferably at a membership-based association, highly proficient with the Microsoft Office Suite and association database experience (preferably iMIS).
About National Association of Landscape Professionals
We are the National Association of Landscape Professionals, an association serving over 100,000 lawn care and landscape contractors across the country. We provide member services in the form of educational resources and events, state and federal advocacy efforts, a national public relations program, a nationally recognized certification program, business mentoring and other member services. Excellent benefits and a creative, cohesive team of association management professionals make NALP a dynamic place to work!
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