Are you a dreamer, innovator, thinker and a do-er who believes in contributing to something that makes difference? Do you take a “customer first” approach and add value through your own agility? If this sounds like you- come join us at PMI!
How you’ll make a difference
PMI is seeking a professional to administer and support multiple Chapter regions of North America for PMI chapter development and organizational compliance processes, including chapter governance and administration. The successful candidate will also serve as a lead to respond to and resolve complex service and support inquiries from chapters, volunteer leaders, and within internal departments. Additionally he/she will support existing and all new PMI chapters in their region through successful coordination and execution of assigned chapter development services, programs, and communication policies and practices.
The Chapter Administrator will partner with Chapter Specialists to support successful implementation and adoption of new programs and services targeting chapter leader growth and development.
Essential Duties include but are not limited to:
Coordinate and deliver regular and specialized communications regarding relevant PMI programs, products and services to support PMI Chapter Leaders as strategic partners of the Institute.
Serve as a resource for chapters and mentors to effectively manage governance issues and questions, addressing and resolving issues when appropriate and escalating to department leadership as needed.
Apply PMI Chapter Charter process, including monitoring of core processes to ensure timely, accurate, and complete flow of information. Approve PMI Chapter Charters as appropriate, administer the Annual Chapter Charter Renewal program, including in regular status reporting.
Ensure accurate and current volunteer information as well as quality assurance checks, updates and feedback with volunteers and staff. Participate to support volunteer role descriptions, system tools, messaging and training. Assure consistent application of policy and procedure for volunteer engagement, recruitment, retention and recognition, including volunteer relationship management system.
Review, respond, and approve PMI Chapter by-laws submissions, coordinating with appropriate internal stakeholders to ensure compliance and legal standing within PMI policy.
Identify and assess options for new chapter development policies, programs, and services. Provide regular updates on effectiveness of existing programs/services and provide relevant recommendations for future direction.
What you’ll get from PMI
Through our certifications, professional development, communities and membership, we support more than three million people in nearly every country in the world.
And we believe in supporting our employees, too.
Join us and:
You’ll get an excellent total package, not just great pay. The benefits for this role include 100% paid medical, dental, vision and prescription coverage, up to 20 days’ paid days off a year to start (plus 10 paid holidays) and a 401(k) retirement savings program that matches your contribution (up to 7% of salary).
You’ll grow professionally. We’ll work with you to make the right development choices for your career. The skills you gain will help you to get the most out of your time with us, and make you more marketable in the future.
What you’ll bring to the role
Bachelor’s degree in business or other related field preferred. Equivalent experience may be considered.
Three to five years association experience or similar scope experience administering processes for dispersed geographic groups including working knowledge of not for profit organizational and governing documents (bylaws, policies)
General knowledge of association laws and general practices (Anti-Trust, UBIT Tax, Non-Profit Classifications)
General knowledge of insurance program requirements, including general liability and professional
Self-motivated; able to make decisions and organize tasks independently with minimal supervision. Experience, self-reliance, and detail orientation to perform and coordinate administrative activities.
Ability to successfully create, update, manage, and implement a work development/business plan.
Understanding of business imperatives and business sensitivities, with ability to formulate plans and actions
Excellent customer service and relationship management skills, including experience to:
Quickly establish and maintain positive oral and written presence in high volume setting; build and maintain effective relationships.
Quickly determine and confirm the content and intent of inquiries and information presented orally or in writing. Apply clarifying and confirming communications to assist in assessing vague or incomplete information.
Calmly and professionally address difficult customer contacts.
Generate solutions to a variety and diverse set of inquiries in a manner that provides positive solutions to customers and improves overall customer satisfaction.
Strong relationship management and inter-personal skills, including:
Demonstrated ability to work with all levels of staff, global customers, volunteers in varied committee structures, and external organizations with a track record of positive long term outcome-based relationships
Ability to work as a team member and leader of major projects and initiatives with multi-discipline internal and external team members. Demonstrated conflict management skills.
Volunteer leadership development and training
Knowledge, experience and ability to travel, domestically and internationally, including weekends and/or holidays. Must be available to travel; anticipated 5-10% travel up to one week
Additional Salary Information: Bonus
Internal Number: CHAPT01309
About PMI - Project Management Institute
Project Management Institute is the world's leading not-for-profit professional membership association for the project, program and portfolio management profession. Founded in 1969, PMI delivers value for 3 million professionals who work in nearly every country in the world through global advocacy, collaboration, education and research. PMI advances careers, improves organizational success and further matures the profession of project management through its globally recognized standards, certifications, resources, tools, academic research, publications, professional development courses, and networking opportunities. As part of the PMI family, Human Systems International (HSI) provides organizational assessment and benchmarking services to leading businesses and government, while ProjectManagement.com and ProjectsAtWork.com create online global communities that deliver more resources, better tools, larger networks and broader perspectives.
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