The purpose of this position is to be the communications core for our chapters, providing quality customer service and support to chapters and their staffs. Communications include necessary/relevant information to run chapter business on a day-to-day basis, providing solutions and understanding the internal workings of CAI.
Serve as the communications core for our chapters, providing quality customer service and support to chapters and their staffs.
Develop strategies and deliver support services to chapters in need of operational assistance, including new, potential and international chapters.
Oversee newly formed private online communities for chapters and networks.
Manage the chapter reporting process and work with staff to maintain and enhance database functionality.
Work with marketing staff and chapters to further the CAI brand and awareness.
Manage the chapter recertification (standards) process and documentation.
Four-year college degree and three to five years of chapter relations or membership experience in a non-profit association environment.
Strong verbal and written skills, as well as attention to detail and organization are a must.
Have a proactive approach with ability to be self-motivated and work independently with little supervision.
Perform responsibilities with sound judgment, and high professional and ethical standards.
Able to establish and maintain healthy working relationships with chapter leaders and headquarters staff.
Able to deliver effective results, prioritize and manage numerous projects simultaneously.
Solid skills in MS Office, web based membership database (netFORUM preferred), Higher Logic platform knowledge and internet proficiency.
We offer a competitive compensation and benefits package. Our office is located minutes from DC in the heart of Falls Church with a free shuttle bus to the East Falls Church Metro and is a few miles away from the route 50 exit of I-495. Voted one of the top 100 places to work in Virginia!
Please submit your resume and cover letter with salary requirements to firstname.lastname@example.org. Submissions that do not include salary requirements will NOT be considered. Candidates ONLY--no calls from staffing firms please. Community Associations Institute (CAI) is an equal opportunity employer.
About Community Associations Institute (CAI)
CAI is an international membership organization dedicated to building better communities. With over 43,000 members, CAI has 64 chapters worldwide, including Canada, the Middle East and South Africa, and relationships with housing leaders in a number of other countries, including Australia and the United Kingdom. CAI provides information, education and resources to the homeowner volunteers who govern communities and the professionals who support them. CAI members include association board members and other homeowner leaders, community managers, association management firms and other professionals who provide products and services to associations.
We believe homeowner and condominium associations should strive to exceed the expectations of their residents. We work toward this goal by identifying and meeting the evolving needs of the professionals and volunteers who serve associations, by being a trusted forum for the collaborative exchange of knowledge and information, and by helping our members learn, achieve and excel. Our mission is to inspire professionalism, effective leadership and responsible citizenship—ideals reflected in associations that are preferred places to call home.
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