Administrative, Clerical, Support, Customer Service and Support, Education and Training
4 Year Degree
Come join our team of some of the most talented stars within the association and credentialing community, and help us make the world a better place by raising the standard of standard-setting programs.
At Metacred, our mission is to develop, manage, and grow the best credentialing programs in the world. As an association management company (AMC) that specializes exclusively in credentialing programs, we develop and provide comprehensive management of certification, accreditation, certificate, and licensure programs for association, for-profit, and government clients.
We are hiring a Credentialing Coordinator to join our team.
In addition to a robust package of traditional benefits, Metacred offers a fulfilling, Results-Only Work Environment (ROWE) that respects and empowers our human resources and is driven by our clients' business needs, rather than arbitrary factors outside of the context of business needs. The premise of a ROWE is that work can get done anywhere at any time the team member is most productive. This is intended to optimize personnel autonomy, efficiency, job satisfaction, worker health and safety, performance, and accountability.
The objective of this position is to ensure the success and value of the credentialing process and outstanding customer satisfaction with credentialing transactions between Metacred’s clients and their potential applicants, candidates, certificants, volunteer leaders, stakeholders, and all other customers—thereby ensuring the sustainable growth and advancement of the mission of Metacred and our clients’ credentialing programs.
Metacred’s staff culture is progressive—valuing innovation, collaboration, courage, professionalism, performance, client service, and accountability. As a team, we share a consistently positive attitude, sense of humour, and passion for excellence. We strive towards continual improvement and are confident in our ability to deliver exceptional results. We embrace change and thrive on challenges—viewing them as an invitation to evolve and succeed.
The Credentialing Coordinator is responsible for, and exercises discretion and independent judgment related to, the management and general business operations of Metacred and its clients’ credentialing programs, including:
Operational implementation of initial credentialing processes including applications, assessments, approved provider programs, and institutional alliance programs.
Operational implementation of recredentialing (recertification, reaccreditation, renewal, maintenance of certification, etc.) processes.
Developing and periodically updating applicant guides, preparatory resources and training sessions, application forms, content for webpages, certificate templates, and other documents and processes related to credentialing.
Initial credentialing and recredentialing application processing, including data entry, payment processing, eligibility analysis, recredentialing standards compliance analysis, verification, and candidate status notification.
Credentialing assessment administration, including exam and appraisal scheduling, materials fulfillment, support, proctoring, grading, disability accommodations, assessment results notification, and recognition item fulfillment.
Certificant surveillance / ethics / professionalism programs and complaint resolution.
Milestone and other recognition programs to incentivize certificants to renew their credentials and increase our clients’ recredentialing rates.
Timely, helpful, accurate, engaging, and highly professional communications related to credentialing with—and responses to—Metacred’s clients and their credentialing program potential and actual customers, volunteer leaders, and other stakeholders.
Email, telephone, hardcopy letters, FAXes, online communities and other social media, websites, and other communications methods.
Onsite support of Metacred and client meetings, exam administrations, training events, and conferences.
Accurately interacting with (looking up, scanning, entering, editing, and updating) data across multiple platforms and formats, including Metacred’s Customer Relationship Management / Association Management Systems / Certification Management Systems (CRM/AMS/CMS), digital document storage systems, spreadsheets, contact records, our test delivery partner’s exam scheduling and results reporting systems, etc.
Marketing and engagement communications with potential Metacred clients and with our clients’ customers as they progress through the credentialing lifecycle.
Representing Metacred and our clients in a consistently professional manner at in-person and virtual meetings and events, and through written and verbal communications.
Documenting and continually updating current policies and procedures.
Identifying policy and procedure gaps, inefficiencies, resource needs, and bottlenecks, and recommending appropriate improvements.
Preparing for and supporting onsite accreditation assessments, potential and current client visits, etc.
Contributing ideas and working collaboratively with all Metacred staff, client volunteer leaders, partner organizations, and vendors to advance Metacred’s mission and the mission of Metacred’s clients.
Our Credentialing Coordinators report directly to our Credentialing Managers, who in turn report to our Account Executives.
This is an Exempt position and is subject to at-will employment.
Like all of our staff team, the successful candidate for this position will work remotely (telecommute) and will be based at Metacred’s Global Headquarters in McLean, Virginia, USA, with occasional travel to client meetings around the world.
Metacred is an Equal Opportunity Employer and embraces diversity in the workplace.
At least one year of experience in credentialing (certification, accreditation, or licensure) program operations. This can be at a: Not-for-profit certification board, membership association, professional society, trade association, or educational institution; association management company (AMC) or other for-profit corporation; or government regulatory agency.
Timely, helpful, responsive, accurate, engaging, and highly professional customer service.
Credentialing application processing and eligibility / standards compliance review.
Reliable and timely follow-up.
Professional bearing, confidence, charisma, and consistently positive attitude.
Considerate of others’ interests and perspectives.
Articulate, with excellent verbal and written communication skills.
Proofreading, accuracy, and attention to detail.
Intermediate to advanced proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint) and association management systems (AMS).
Ability to rapidly learn new technology and applications.
Effectiveness in a multi-disciplinary team environment.
Multi-tasking in a fast-paced, deadline-driven business environment.
Time management and prioritization skills to follow assignments through to completion, with a results-oriented focus.
Ability to work independently and collaboratively with minimal direct supervision.
At least one year of experience working for a credentialing program or organization that was (at the time) accredited to the relevant standard (NCCA, ANSI/ISO/IEC 17024, etc.).
ICE Credentialing Specialist certificate (must be earned within first year of employment if not possessed at the time of hire).
Additional Salary Information: Highly competitive salary and benefits, based on the ASAE compensation study.
Internal Number: 101-1001-10003
About Metacred, Inc.
At Metacred, we believe in making our world a better place by raising the standard of standard-setting programs. Our mission is to develop, manage, and grow the best credentialing programs in the world. We accomplish this by bringing the best credentialing practices, staff, vendors, and other resources within the reach of all organizations.
Metacred, Inc. is an Association Management Company (AMC) that specializes exclusively in the credentialing facet of association work. In other words, we are a full-service Credential Management Company (CMC).
What makes us different:
• Unmatched staff expertise in running valid, reliable, legally defensible certification, certificate, licensure, and accreditation programs.
• All credentialing programs managed by Metacred are operated in accordance with globally accepted accreditation standards.
• Strategic agreements with the best vendors of globally scalable support services to credentialing programs are negotiated based on the combined volume of all Metacred clients, resulting in significant savings for each client.
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