CHA advances child health through innovation in the quality, cost, and delivery of care. Representing 220 members, CHA is the voice of our member hospitals nationally. These hospitals are essential providers, setting the standard for the highest quality pediatric care while training the next generation of pediatricians. With its members, CHA champions policies that enable pediatric hospitals to better serve children; leverages its position as the pediatric leader in data analytics to facilitate national collaborative and research efforts to improve performance; and spreads best practices to benefit the children of our nation. CHA has offices in Lenexa, KS, and Washington, DC.

Visa sponsorship is not available for this position.

Job summary

Contributes to a team responsible for organizing conferences and educational programming that helps CHA members network, share best practices and learn about important aspects of pediatric health care. Activities may include meeting preparation and support, member and CHA staff communication, and project management.

Culture & Values

Each person at CHA plays an important role in sustaining our culture by living our values and demonstrating it through our daily interactions with one another:

• We serve with purpose and passion
• We collaborate to have a greater impact
• We are trustworthy
• We embrace change with optimism and hope
• We are responsible stewards

We are guided by our values and each person integrates them into their work by:

• Recognizing contributions to both CHA work and in support of organizational values
• Nurturing our teams’ connections to each other and to our progress
• Providing coaching and feedback, managing workload, resolving conflict and empowering teams
• Encouraging behaviors that support our values

Essential duties and responsibilities

SUPPORT CONFERENCE ACTIVITIES

Manage conference projects, including:

• Create meeting evaluations using survey tool
• Organize meeting content for distribution
• Execute and communicate outcomes to team members
• Create conference learning guide in collaboration with the Communications and Marketing team
• Create marketing lists for email communications to members
• Communicate and work with speakers

SUPPORT TO FORUM ACTIVITIES

Manages assigned forum and/or conference projects, including:

• Scheduling conference calls and webinars
• Managing annual invoice process
• Creating meeting evaluations
• Organizing meeting content for distribution and application of continuing education credits
• Executing and communicating outcomes to team members
• Communicating and working with industry experts and presenters

EXECUTE PROGRAM DELIVERABLES

Coordinate meeting needs, including:

• Manage meeting registration
• Create and manage customized project checklists
• Prepare meeting documents and meeting packets
• Assist internal stakeholders to deliver CHA work and outcomes before, during, and after programs including participating in staff conference orientations and training
• Partner with Event Services staff, providing necessary program information for logistical arrangements including onsite signage
• Responsible for on-site meeting activities and logistics as assigned, including:
  • Setting up equipment
  • Working with personnel at meeting facilities (e.g., hotel personnel)
  • Supporting forum meetings and conference learning sessions
  • Contribute to conference and session evaluation process and participate in post-conference analysis with staff planning committees
  • Responsible for logistical coordination and support for program deliverables, including webinars, conference calls, projects, etc.
  • Use technology platforms to maintain or update information including:
    • Website content
    • Survey creation
    • Customer Relationship Management tool (CRM)
    • Webinar products
    • Conference platform including call for proposals, review of abstracts and speaker information

PROVIDE CUSTOMER SERVICE TO PROGRAM PARTICIPANTS

Develop professional relationships with members through communication channels, active problem solving and networking at CHA meetings and events.

• Serve as a communication liaison for Education staff and CHA, including:
  • Respond to member requests
  • Interact with a variety of outside contacts, such as the offices of hospital senior executives, hospital staff, consultants, vendors, expert panel participants and meeting speakers
• Support CHA needs through a variety of administrative projects.