Customer Service and Support, Health, Project Management/Program Development
Program Manager, Reg-ent Registry reports to the Director, Reg-ent Registry.
Bachelor’s degree required.
Experience in a medical specialty society or related business preferred.
At least 3 years of professional experience in customer service, business development/client account management and marketing.
Excellent communication skills including oral, written and writing/editing required. Data analysis background and proficiency with Excel, pivot tables and Tableau a plus.
Project management expertise preferred.
Must be able to thrive in a fast-paced data driven environme
Some travel may be required.
Effectively promote the Reg-ent registry and onboard new practices, including, but not limited to:
Manage Reg-ent practice outreach including educational webinars on Reg-ent.
Assist the Senior Manager and Director in building a Reg-ent practice sales pipeline and facilitate engagement of new practices in Reg-ent.
Monitor sales pipeline and prepare reports.
Practice Site Engagement and Management:
Ensure all practice sites are moving successfully through each Reg-ent status phase with the Reg-ent vendor partner.
Effectively lead and manage a set of VIP practice sites and work with Director, Senior Manager, and the Reg-ent vendor partner to assure needs and issues are addressed and resolved.
Assure that practice sites effectively engage with their registry dashboards and that clinicians are being contacted regularly to review the data on their dashboards.
Serve as liaison to Reg-ent practices, manage the Reg-ent in box and respond to inquiries. Advise and guide Reg-ent practice sites through CMS regulatory reporting in collaboration with Reg-ent vendor partner.
Assist Senior Manager, Reg-ent Registry with daily monitoring of Reg-ent registry and liaise effectively with Reg-ent vendor partner and Senior Manager, Reg-ent Registry to address issues as they arise.
Assist the Director in management of customer data and practice site tracking.
Assist the Director, Reg-ent Registry in liaising with Reg-ent registry vendor in practice onboarding and general practice site engagement and management.
Serve as the primary point of contact for Reg-ent marketing and communications initiatives with the Reg-ent vendor partner and internal marketing staff.
Develop and manage the yearly marketing plan and site recruitment targets.
Align all promotional activities under the Reg-ent brand to build awareness and grow the Reg-ent practice base.
Develop and manage important member content for the Reg-ent registry web site, including educational tools, programs and FAQs.
Coordinate with Senior Manager and peers in quality to address member inquiries from Reg-ent practice sites and on quality measures implementation content for the Reg-ent website.
Effectively communicate with Reg-ent practice sites and internal staff at all levels
Serve as the regulatory reporting liaison for Reg-ent practice sites.
Assure Reg-ent strategic initiatives regarding practice sites and practice site recruitment are operationalized including meeting annual public reporting goals.
Develop monthly pipeline reports.
Provide practice information, trend reports and data as requested for numerous audiences
Develop Reg-ent activities for the Annual Meeting & OTO EXPO, to include the booth and related promotions.
Serve as staff liaison to various committees as assigned.
Consistently demonstrate courteous, cooperative and helpful behavior to all contacts, internal and external.
Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either orally or in writing.
Please submit your resume, cover letter and salary expectations through one of the following options (applications without this information may not be considered).
Email: Attach a Word document or copy and paste your cover letter and resume.
Mail: AAO-HNSF, 1650 Diagonal Road, VA 22314-2857 Attention: Human Resources
About American Academy of Otolaryngology-HNSF
The American Academy of Otolaryngology – Head and Neck Surgery http://www.entnet.org one of the oldest medical associations in the nation, represents around 12,000 physicians and allied health professionals who specialize in the diagnosis and treatment of disorders of the ears, nose, throat, and related structures of the head and neck. The Academy serves its members by facilitating the advancement of the science and art of medicine related to otolaryngology and by representing the specialty in governmental and socioeconomic issues. The organization’s mission is “Empowering otolaryngologist-head and neck surgeons to deliver the best patient care.”We take pride in our excellent benefits package offered to eligible employees, which includes medical, dental, and vision coverage. We also provide short and long term disability insurance, life insurance, flexible spending accounts, 403(b) retirement plan, credit union membership, five weeks of PTO, and nine holidays, compressed work schedules and flexible scheduling. We offer a business casual dress environment, free parking, commuter benefits, and walking distance to the King Street Metro. We are proud to be an equal opportunity employer.
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