| The Member Services Coordinator acts as the “front line” liaison between our organization and our members, as well a support role for other staff. This person is expected to learn and obtain at least basic knowledge and understanding of every aspect of the organization, in the interest of being able to answer questions, resolve issues, and direct/escalate communication appropriately for more complex challenges. This role also supports all other aspects of the association, including (but not limited to) help with: - Group/Corporate Membership and Sponsorship activity
- The production and execution of events (in-person and online; conferences, webinars, etc.)
- Certification reporting, individual status and CEU tracking, vouchers
- Publications, job bank, and all aspects of the APMP Store
- Affiliate groups (chapters, committees, task forces, etc.)
This is an entry-level position and has no supervisory responsibilities. The Member Services Coordinator answers directly to the Senior Director of Operations, however direction and requests may come from other staff (with oversight from the Senior Director of Operations). Essential Duties and Responsibilities - Handle all questions, information requests, and issues regarding APMP membership, benefits, products and services, and activities
- Assist staff with administration and maintenance of a variety of technology platforms (see Knowledge, Skills, and Competencies below)
- Includes providing reports/information from these platforms, as requested
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