Director of Board Governance, Operations and Relations #2021-2653
Patient-Centered Outcomes Research Institute (PCORI)
Location: Washington DC
Type: Full Time
Internal Number: 2021-2653
Director of Board Governance, Operations and Relations
As Director of Board Governance, Operations and Relations for the Patient-Centered Outcomes Research Institute (PCORI), you will report directly to the Executive Director and serve as a valuable advisor and resource to her, the board of governors, related committees, and leadership across the organization. In this role, you will steward board culture while offering strategy, continuity, and resources for board members to fulfill our mission. PCORI was established as an independent, nonprofit organization authorized by Congress under the Affordable Care Act in 2010 to conduct research to provide information about the best available evidence to help patients and their healthcare providers make more informed decisions.
PCORI is entering its second decade as an organization and we are going through an organizational transformation process to ensure we are organized and structured to promote functional alignments with the capacity to support PCORI’s work through the next 10 years and beyond. Over the next year, the remaining inaugural board members will be finishing their terms and new board members will be joining. As the director, you will advise the Executive Director, board of governors, PCORI leaders, and staff on governance best practices (in consultation with PCORI legal counsel) and lead the alignment of PCORI and board activities. Additionally, you will guide PCORI management and staff in the coordination of activities across the board and committees to support overall governance strategy and activities.
You will join the executive office team and have one direct report. You will oversee the development of board of governors materials, timelines, minutes, dashboards, presentations, and other documents and ensure follow-up and tracking from board meetings. You will also implement approaches for continuous process improvement for PCORI staff as well as evaluation processes of board of governors activities. Your graciousness, diplomacy, attention to detail, relationship skills, and tact in managing all board interactions will be integral to your success.
PCORI’s research is intended to give patients a better understanding of the prevention, treatment, and care options available, and the science that supports those options. The board is responsible for ensuring that PCORI fulfills its mission. In service of the mission, the board guides PCORI’s strategic direction to ensure the long-term success and financial viability of the Institute. Members of the PCORI Board of Governors are appointed by the Government Accountability Office (GAO) in accordance with PCORI’s authorizing law and include a broad array of healthcare stakeholders with a range of perspectives. In addition to regularly occurring board meetings, the PCORI board supports board activities through several committees and working groups.
Board strategy and management
Responsibly steward board of governors effectiveness and culture by collaboratively developing and implementing—with PCORI leadership—an overall strategy for board engagement and activities aligned with best practices.
Develop and lead a coordinated and cohesive approach and implementation of support for all board of governors activities (full meetings, committee meetings, ad hoc working group meetings, etc.). Oversee the flow of information between the board and board committees by collaborating with PCORI senior staff and leading a team of staff that support board activities and committees.
In collaboration with PCORI executive leaders, identify and draft long-term aims for board of governors activities that promote the board’s ability to be engaged in activities, provide oversight, mitigate risks, and fulfill its fiduciary responsibilities.
Liaise closely with the PCORI General Counsel to embed best practices stemming from a foundational interpretation of legislation, established policies, and guidance.
Working with other leaders, including the Executive Director and General Counsel, develop resource materials for GAO addressing potential needs of PCORI relating to GAO’s board member appointment process.
Board relations, engagement, and communication
Serve as the primary liaison to the board of governors and provide responses and solutions to complex inquiries, gathering input and consulting with leaders across PCORI including the Executive Director. Prepare options and approaches for PCORI leadership decision-making related to board relations.
Maintain board engagement, engage in strategy discussions, provide guidance for management, and ensure a thorough analysis of decisions that help to create a culture of transparency.
Partner with the PCORI Executive Director to create and oversee the implementation of a regular and cohesive communication strategy with the board of governors.
Oversee planning and general implementation for any extended board planning sessions.
Management of board activities
Develop content for and partner closely with PCORI executives, managers, and staff to prepare content for board deliberations including meeting packages and briefings as well as presentations, ensuring the necessary information is included and the presentation has the appropriate focus and level for the governance and fiduciary responsibilities of the board of governors.
Advise PCORI management and staff, at all levels, on elements and content to include in meeting materials based on a solid understanding of PCORI’s work and the overall strategy for board engagement.
Develop content for presentations to the board and provide guidance to other content generators informed by best practices for board governance and decision-making.
Develop and oversee implementation of the board meeting cycle with advance multi-year strategy, including regularly occurring and anticipated emerging items. Prospectively plan and collaboratively manage multi-year preparations, schedules, and activities aligning all work and workflows across PCORI with an annual strategy for board engagement and oversight.
Oversee the conduct of all board operations including administrative support (e.g., preparation and posting of meeting notices; schedule of activities and agendas; creation and coordination of the preparation of board materials, presentations, and drafting of meeting minutes; and onsite and offsite arrangements, including travel plans, food, and lodging).
Develop and maintain key board-related rosters and charts.
Develop, oversee, and implement new board member orientations and ongoing education (hosted dinners, planned retreats, third-party education programs, etc.).
Plan for and track follow-up from all board meetings, including maintaining systems for confirming that board-approved actions occur.
Collaboratively develop, with PCORI leaders, standard operating procedures and guidance related to board activities coordination and engagement.
Oversee the board evaluation process and provide quality improvement opportunities, in collaboration with PCORI leadership and Governance Committee staff.
Develop fresh thinking and creative ideas for board operations management and related content.
Required Skills and Experience
A minimum of a bachelor’s degree or a combination of education and requisite experience and at least eight years of related work experience is required. Expertise and experience in best practices for board (or executive advisory body) management and board operations. Knowledge or background in health, healthcare, and/or health research preferred.
Or a combination of education and experience that would provide for the following knowledge, skills, and abilities:
Comfort working with patients, patient advocates, clinicians, researchers, scientists, public health, and public policy experts.
Outstanding writing and verbal skills.
Excellent analytical skills with an ability to assess issues, readily respond to challenges, and think logically to prospectively plan.
Thorough knowledge of correct use of grammar, construction, and spelling.
Ability to capture content for diverse audiences and prepare presentations on complex health science material that effectively communicate PCORI’s core values, goals, mission, and work.
Demonstrated ability to work closely with executive leaders of nonprofit organizations or other principal officers, with proven trustworthiness for handling sensitive and confidential information.
High emotional quotient and situational awareness to handle complex interactions well.
Ability to meet high standards for accuracy, quality, responsiveness, integrity, and discretion.
Strong interpersonal communications and teamwork skills. Collaborative and collegial.
Demonstrated ability to quickly produce high-quality work under tight deadlines.
Detail-oriented with strong organization, project, and time management skills, including the ability to manage multiple projects and tasks simultaneously.
What’s Attractive to the Right Candidate?
This is an exciting time to join our team as we undertake an ongoing strategic planning effort to update PCORI’s National Priorities which will frame the organization’s Research Agenda and its dissemination and stakeholder engagement activities for the future.
Working here, you will have the opportunity to be a part of organization that influences health decisions and outcomes. PCORI researchers have had great success in the national effort to improve patient-centered outcomes and provide research evidence to assist patients, caregivers, clinicians, and others to make informed healthcare decisions. As we engage in a new ten-year strategic plan, we have several exciting opportunities to further shape innovations in patient-centered health and healthcare strategies.
We are securely funded and offer an excellent compensation package including medical, dental, and vision insurance; long-term and short-term disability; 401(a) plan; life insurance; and more.
Use the "Apply" button on this page or email your resume to Aileen Hedden at email@example.com with “PCORI – Director, Board Governance #2021-2653 ASAE” as the subject of the email. Please include your resume as a Word or PDF attachment to the email and paste your cover letter in the body of your email.
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