We're looking for someone who enjoys working behind the scenes to support the organization.
We're the American Retirement Association, and we just might be looking for YOU!
We are theAmerican Retirement Association,one of the fastest growing associations in the USA. We are an association with a rich diversity of perspectives, backgrounds and ideas, and are looking for an Order Processing Specialist to join our team. Based in Arlington, Virginia we enjoy a fresh, energetic working environment in close proximity to the Ballston Metro Station. We offer a competitive salary, a comprehensive benefits package (including Health, Dental, Disability, a 401(k) AND a pension plan), a supportive environment, and the opportunity to be a part of a growing professional team in an exciting field. Check out our website at: www.usaretirement.org.
The Order Processing Specialist is responsible for the accurate processing of all incoming customer orders, including member applications, renewals, conference and webcast registrations, education, and publication orders.
Primary Job Responsibilities:
Receive, track and process (via association management system) all incoming customer orders received by mail, fax, email, phone, and websites/portals; provide payment application support;
Process customer order refunds and adjustments in the association management system;
Update customer records in association management system to ensure data integrity of customer information;
Communicate with customers to resolve issues related to order, payment and refund processing; and
Serves as backup for daily full-cycle processing of cash receipts.
Bachelor’s degree and/or equivalent experience.
SKILLS AND ABILITIES:
Proficiency in Personify, or comparable association management system, and Microsoft Office Suite;
Superior interpersonal and communication skills;
Ability to analyze problems, develop a path toward problem solving, and continue the process to completion;
Capacity to communicate, both written and verbal, with tact and professionalism;
Strong multi-tasking skills with a comfort in maintaining multiple, often conflicting, priorities; and
Effective organization skills with the ability to work autonomously with initiative.
1-3 years of experience in a similar role, or a combination of experience and education; and
Non-profit organization experience a plus.
Got what it takes? If you are looking for an opportunity to join a dynamic, non-profit association with a great working environment, rush a resume, a cover letter, and your salary requirements (avoiding the term "negotiable"), using this site's application tool, as indicated. No phone inquiries, please. We look forward to hearing from you!
The American Retirement Association is an Equal Opportunity Employer.
The American Retirement Association has a long and storied reputation that dates back to its founding in 1966 as the American Society of Pension Actuaries. Today its 30,000+ members and four premier retirement industry associations include every type of pension professional – from business owners, actuaries, consultants and administrators, to insurance professionals, financial advisors, accountants, attorneys and human resource managers. While American Retirement Association members come from all corners of the country, representing every part of the industry, they are all united by their belief in and commitment to the private pension system.
Based in the Washington, D.C. area, the American Retirement Association is a non-profit professional organization with two major goals: to educate all retirement plan and benefits professionals, and to create a framework of policy that gives every working American the ability to have a comfortable retirement.
The American Retirement Association is comprised of four premier retirement industry associations; the American Society of Pension Professionals & Actuaries (ASPPA), the ASPPA College of Pension Actuaries (ACOPA), the National Asso...ciation of Plan Advisors (NAPA), and the National Tax-deferred Savings Association (NTSA).
The American Retirement Association offers its 20,000+ members extensive educational opportunities, paired with a strong advocacy operation that puts us at the center of any legislative debate or policy discussion. Our educational opportunities through the Retirement Plan Academy include robust credentialing, certificate and continuing education programs, along with the best lineup of conferences and networking opportunities in the industry.
While the American Retirement Association began in 1966 as an actuarial organization, we have evolved along with America’s retirement system. Today we represent every type of pension professional — from business owners, actuaries, consultants and administrators, to insurance professionals, financial advisors, accountants, attorneys and human resource managers. While the members of the American Retirement Association come from all corners of the country, representing every part of the industry, they are all united by their belief in, and commitment to, the private pension system.
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