Summary Following Kellen Best Practices and supporting a Senior Vice President, Vice President, or Account Executive, the role for Association Member Services assists in management of day-to-day operations of two to three association clients in a “deputy director” capacity, supporting efforts relating to strategy, operations, membership, communications, conferences and meetings, and financial oversight.
Board and Committee Support
Supports Account owners in providing leadership to and interacts with the Board of Directors and committees, attends meetings and prepares agendas and minutes as appropriate.
Interfaces with association committees via phone, email, and in person.
Provides support to client committees, including notices, scheduling, agendas, minutes and project management, enabling them to execute their missions and objectives.
May run committee meetings and execute decisions stemming from them.
Member Programs and Services
Works with Vice President or Account Executive in implementing programs and campaigns to attract new members and/or subscribers.
Identifies and develops new programs and benefits to meet the evolving needs of members.
Assists in developing membership standards.
Assists in creating and maintaining partnerships/relationships with related industry organizations to increase awareness and grow membership.
Conference and Meeting Management
In collaboration with Board and Meetings Manager, assists in coordinating logistics for conferences, meetings, and events.
Supports Meetings Manager and conference planning committee in implementing a detailed project plan, and provides assistance in the coordination of event coordinators, marketing, speakers, professional technical support vendors, and local officials.
Fundraising, Marketing and Outreach
Assists in development and distribution of association publications, including advertising sales.
Assists Vice President or Account Executive in overseeing association partnerships and coordinates relevant marketing deliverables.
Supports grant-writing and solicitation efforts of the association, as needed.
Analyzes financial statements and works to ensure adherence to annual budget.
Proposes improvements to processes and offers cost containment ideas and strategies.
Monitors compliance with association contracts and assists in negotiating renewals.
Other duties that align with the mission and vision of the company.
Bachelors’ degree in business administration, marketing, communication, human resources, finance, or other related discipline, plus 2 to 4 years’ experience in similar capacity.
Association or non-profit management desired.
Demonstrated experience in supervision of professional and administrative staff and day-to-day operations of human resources activities.
Demonstrated knowledge and experience with financial management and budgeting.
Polished communication skills, both written and verbal, and interpersonal skills, including conflict resolution.
Strong computer skills with proficiency in spreadsheet, word-processing, database, and presentation software applications.
Experience with associate management software desired along with the ability to learn new software packages.
Ability to interface with executive leadership, establish credibility and build effective relationships.
Strong customer service orientation and the ability to interact effectively with staff at all levels of the organization.
Effective planning and organization skills to effectively manage multiple client relationships/associations at any given time.
Reliability to maintain established schedule, manage time and priorities, and meet commitments and deadlines.
Creative and strategic thinker with the ability to set priorities based on customer needs and organizational priorities and preferences, and develop solutions to client challenges.
Flexibility, adaptability, and the ability to effectively manage through change and transition.
Proactive and collaborative working style.
Ability to handle confidential and sensitive information with poise, tact and diplomacy.
Ability to stay abreast of client industry trends and assimilate new job-related information appropriately.
Experience working with and motivating a volunteer workforce desired.
Supervision Exercised May supervise Association Coordinator. If so, carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Physical Requirement This job operates in an office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This role routinely uses standard office equipment such as computers and telephones. Ability to perform computer work for eight or more hours a day in an office setting is required. This is largely a sedentary role; however, some travel is required; this would require the ability to lift, bend or stand as necessary. This position requires frequent verbal, written, and interpersonal communication skills.
Travel Travel is an essential duty of the position, up to 15% of the time and may be by travel by air, car, rail.
Kellen EEO Statement Kellen does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of Kellen to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.
Kellen is a global association management and communications company born to help build stronger not-for-profit organizations, so they can make the greatest impact. We do it by freeing volunteer leaders from the constraints, inertia, and fear holding them back and then empowering them with the strategic thinking, best practices, technology, and top talent they need to achieve their goals.
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