Details
Posted: 25-Jul-22
Location: Remote within the Washington, D.C.
Type: Full Time
Salary: $75K
Categories:
Membership
ACTFL has an immediate opening for a Membership Manager.
Interested applicants should submit a resume and 3 professional references to apply. Please complete the application through ASAE or to jobs@actfl.org
Providing vision, leadership and support for quality teaching and learning of languages, ACTFL is a membership organization serving the career and professional needs of language educators and administrators at all levels of instruction and in all languages, as well as those in government, industry, and the non-profit space.
ACTFL’s work as a trusted, independent center of excellence empowers educators to prepare learners for success in a 21st century global society; helps government agencies build language capacity in the U.S. and abroad; and connects businesses with the resources and relationships they need to succeed.
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As the Membership Manager you'll be responsible for handling both day-to-day and strategic membership activities for the department including administration and assisting with administration of the association management database. Responsibilities of the position include but are not limited to:
• Manage the dues renewal process for all members, including invoicing.
• Develop and implement the annual plan for membership recruitment, retention and engagement, a review of benefits including affinity group opportunities, potential new markets, and marketing/outreach via social media, webinars, and other networking opportunities.
• Work with Director of Marketing and Membership to prepare and manage the membership team’s budget, in conjunction with Finance.
• Work with other staff and leadership to identify opportunities for the development of new member benefits, member recruitment and retention, and engagement in all ACTFL programs and services.
• Work with department colleagues to develop and disseminate member marketing materials (print and digital).
• Prepare board reports and updates, update dashboards, and prepare data for the annual report and other relevant publications.
• Track/analyze and report membership metrics to pertinent ACTFL staff on a regular basis.
• Oversee ACTFL’s member-led Special Interest Groups, Mentoring Program, and Online Communities.
• In cooperation with IT, contribute to the development and oversight of the membership business processes and data standards used in the association management system. (Currently iMIS)
• Administer regular member surveys.
• Keep abreast of, and test, trends and innovations and best practices in membership strategies and introduce creative ways to attract and engage members with very diverse needs.
• Work with department colleagues to proactively identify ways to leverage social media and technology for member value.
Qualifications:
• Bachelor’s degree required.
• 3-5 years of progressive membership experience preferably in non-profit association
• Demonstrated record of achievement in recruiting and retaining members and managing volunteers for a professional organization.
• Experience with Association Management Systems (AMS) preferred (iMIS)
• Experience working with online community platforms preferred (Higher Logic)
• Excellent oral and written communication skills, including ability to interact effectively and cordially with people on the phone and in person and the ability to write succinctly and persuasively.
• A resourceful, adaptable, and emotionally mature individual, with good judgment and a solid skill set in marketing and communications.
• Excellent customer service skills.
• Experience supervising others preferred.
• Demonstrated ability to effectively plan, organize, and manage complex projects with limited supervision.
• Strong commitment to the mission, goals, and strategic plan of ACTFL.
ACTFL offers a competitive salary and excellent benefits packages, which includes:
- Remote and/or hybrid work opportunities
- Generous medical, dental and vision insurance
- Employer-paid life Insurance/AD&D, short and long term disability insurance
- 401K with company match (after six months of employment)
- 12 paid holidays, and a week off between Christmas and New Year's Day
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Commuter Benefits
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, Identity Theft and Pet Insurance
