Details
Posted: 29-Jul-22
Location: Washington, DC
Type: Full Time
Categories:
Membership
POSITION SUMMARY
The firm’s Member Relations Manager is responsible for all membership recruitment, engagement, and retention efforts for the firm’s affiliated non-profit membership association, the Center for Workplace Compliance (CWC). Supported by the firm’s attorney and operations professionals, the incumbent helps develop and execute both short- and long-term strategies for membership growth, including building relationships with current and prospective members, developing and orchestrating effective communications campaigns to recruit new members, managing the integrity of and leveraging AMS data and other technologies to increase dues and non-dues revenue, and ensuring above-industry-benchmark membership renewal rates.
ESSENTIAL RESPONSIBILITIES
- Develops short and long-term strategies for CWC member recruitment and retention
- Serves as member concierge, evaluating ways to continuously improve overall membership experience
- Leads execution of member engagement strategy to successfully meet or exceed dues revenue budget
- Develops relationships with human resources and other professionals within member organizations to enhance retention and deepen relationships
- Conducts data-driven research and analysis to support membership development, retention, and engagement efforts; assists in the design and development of related collateral
- Closely coordinates with the firm’s operations team to ensures the accuracy of membership data
- Manages the membership lifecycle (recruitment, application, on-boarding, renewal, and withdrawal)
- Produces membership development and engagement reports for leadership team and Board of Directors
- Serves as staff liaison to CWC’s Board of Directors on membership matters
KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent oral and written communication skills, including in-person and online presentation skills
- Strong interpersonal skills, able to establish meaningful rapport with members, stakeholders, and peers
- Demonstrated ability to develop and sustain strategic relationships and define/evaluate success metrics
- Ability to persuade, negotiate, communicate, and collaborate with individuals at all levels
- Strong organizational, project management, and research skills
- Demonstrated ability to provide consistently high levels of customer service
- Ability to lead strategic discussions with senior level firm and organization decisionmakers
- Proven ability to multi-task and work both independently and as part of an interdisciplinary team
- Able to manage multiple priorities and deliver results in a deadline-driven environment
EDUCATION AND EXPERIENCE
- Bachelor’s degree in a business-related field, or an equivalent combination of education, training, and business development experience
- 5 or more years’ business-development, sales, or membership-development experience
- 1 or more years’ experience with business development and/or association management systems
- Experience with Microsoft Office
- Experience and success in member recruitment, engagement, and retention
ATTRIBUTES
- Holds a strong work ethic and maintains a positive attitude
- Committed to consistently delivering outstanding member service
- Pays attention to detail
- Enjoys working in a team setting
- Maintains a professional presence
- Able to manage multiple and sometimes conflicting tasks and priorities
- Willingness to travel occasionally
Submit cover letter and résumé to apply.
