Reporting to the Vice President of Strategic Partnerships in the Strategic Partnerships Division, the Director, Donor Experience manages and sustains a comprehensive and robust development program for the association, with a particular focus on donor relations.
This position will work with the CASE President and CEO, Board leaders, Vice President, Strategic Partners, and members of the Executive Leadership Team to reach out to corporations, foundations, NGOs, and others who share a vision to act as a catalyst to advance education worldwide and to inspire, challenge, and equip communities of professionals to act effectively to champion the success of their institutions.
This position will also manage and maintain relationships with CASE donors, ensuring each donor is effectively stewarded with the goal of establishing long-term, enduring relationships.
The core functions of this position include but are not limited to the following:
Collaborates with CASE colleagues to help ensure implementation of CASE objectives, by:
Managing global development program. Work with the President and CEO and Vice President of Strategic Partnerships to craft and implement a sophisticated, multi-year, international fundraising strategy that will result in sustainable, long-term growth in philanthropic contributions and enduring relationships with donors. Systematically support the engagement, solicitation, and stewardship of current and new donors, targeting those who share the goals and values CASE projects as a worldwide brand. Help grow philanthropic income to agreed targets on an annual basis by setting clearly defined and measurable goals. Maintain communication and strong working relationships with the executive directors and appropriate staff in the Washington, D.C., London, Singapore, and Mexico City offices.
Identify and pursue grant and funding opportunities. Work with the Vice President of Strategic Partnerships and CASE’s senior staff to develop priority cases for support and identify corporations and foundations and other potential donors that might provide additional philanthropic support to the organization. In conjunction with the vice president, develop and write grant and funding proposals. Conduct annual appeals to key stakeholders. Maintain accurate and up-to-date records of potential donors.
Support CASE leadership on fundraising opportunities. Advise and support the President and CEO, Vice President of Strategic Partnerships, and other senior volunteers/staff worldwide in activities that support the philanthropic goals of CASE.
Oversee Planned Giving Program. Manage and promote CASE’s planned giving program, including the cultivation of new donors interested in considering a planned gift through their will or estate plan.
Steward existing donors. Develop and implement strategies to effectively steward current donors to CASE with the goal of ensuring long-term, enduring relationships. This includes frequent outreach, engagement, and communication with existing donors and ongoing maintenance of donor records, files, and agreements. Work with Volunteer and Member Engagement staff to steward donors to various scholarship programs.
Plan and direct marketing and communications to donors. Collaborate with CASE marketing staff to develop and distribute effective communications vehicles related to development, including materials to market and position CASE opportunities for potential donors. Write and edit proposals. Plan and help develop marketing materials to recruit new donors. Maintain and update the giving to CASE section of the CASE website.
Support a culture of philanthropy within CASE globally. Since CASE seeks to fundraise globally, work with colleagues in all offices to build and support the association’s philanthropic culture. Help foster an appreciation for philanthropy and giving back to the association among CASE volunteers and staff worldwide.
Work collaboratively with advocacy, corporate relations, and other teams and colleagues within the Strategic Partnerships division.
Actively contribute in meetings to help advance the critical work of the division.
Fiscal Management/Budget Responsibilities/Judicious Use of Resources
Exercises fiscal responsibility in using of all CASE resources.
Works cooperatively and diplomatically with all divisions and regions.
Liaises with CASE colleagues in other parts of the world to ensure the best sharing of ideas, expertise, and knowledge.
Incorporates tasks and/or projects related to objectives as directed by the CASE Strategic Plan.
In keeping with the CASE Values Statement, ensures that CASE is well represented by exercising a high degree of professionalism, accuracy, and ethics, in all activities, services, and products.
Performs other duties and responsibilities as assigned by the manager.
Job Complexity and Knowledge (FOR MANAGERS AND ABOVE)
The Director, Donor Experience receives broad direction from the Vice President of Strategic Partnerships and is otherwise expected to work with a high level of autonomy and independence, discretion, confidentiality, and diplomacy. The position interacts with CASE staff from across the world, and may come into contact with senior volunteers, members, and other high level external key stakeholders. The Director, Donor Experience will be responsible for his/her own time management and planning tasks to ensure the key responsibilities are met.
Problem Solving and Judgment
High level judgment and problem-solving skills are required, as the incumbent is frequently faced with situations which require immediate action in response to issues and requests. The breadth and depth of understanding of an issue and the key internal/external persons handling the issue, and the way in which the issue is handled, all affect the outcome of the situation.
Professional and Organizational Knowledge
The position requires that the incumbent quickly develop a deep understanding of CASE, its policies and procedures and an understanding of the culture and regional and divisional interdependencies.
The position requires a deep understanding and respect for CASE’s systems and workflow.
Education and Experience: Bachelor’s degree and five or more years of progressive and relevant work experience, preferably in fundraising in an association, advancement, education or other nonprofit environment.
Skills and Abilities:
A demonstrated interest in advancing education in the not-for-profit sector.
A strong commitment to contributing to a culture that celebrates diversity and inclusion.
An understanding and interest in engaging with a broad range of cultures and countries.
A strong interest in philanthropy.
Experience writing successful grant and funding proposals.
A high quality of written and verbal communications.
Demonstrated knowledge of fundraising principles, practices, techniques, and current trends.
Proven ability to work independently and collaboratively.
Strong organizational and project management skills, including the ability to manage multiple priorities and deadlines.
Strong financial management skills.
Experience working with systems and databases to track and report information.
Experience in an international environment desired.
CASE is a global not-for-profit and membership association whose vision is to advance education to transform lives and society. Its mission is to be the home for communities of advancement professionals and to inspire, challenge and equip them to act effectively and with integrity to champion the success of their institutions. CASE defines the competencies and standards for the profession of advancement, leading and championing their dissemination and application with over 97,000 advancement professionals at 3,100 member institutions in 80 countries.
Broad and growing communities of professional practice gather under the global CASE umbrella. Currently these include alumni relations, development services, digital, communications, fundraising, government relations, marketing, and web. These professionals are at all stages of their career and may be working in universities, schools, colleges, cultural entities or other not-for-profits. CASE membership also includes many corporate partners. CASE uses the intellectual capital and professional talents of an army of volunteers to advance its work.
Headquartered in Washington, DC, CASE works across all continents from its r...egional offices in London, Singapore, and Mexico City. CASE works to achieve a seamless experience for all its stakeholders: particularly its members, volunteers, and staff. Working together across time zones and borders, CASE staff in all offices seek to make the ambitious OneCASE aspiration a reality.
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