Responsible for the day-to-day operations associated with: Respond promptly to telephone and email inquiries, providing timely and accurate replies and service. Investigate inquiries, troubleshoot and resolve problems, and report service problems and trends to the Director of Member Experience. Provide a positive experience and professional service to external and internal constituents. Process orders, payments, and refunds for memberships, online store order, and event registrations. Manage calendar, travel, administrative activities and other specialty areas to meet the needs of the CEO and team members. Consistently live and model
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