Career Center

Raybourn Group International
Member Services Coordinator Job Posting

Raybourn Group International (RGI) is seeking a full-time member services coordinator to join our Indianapolis office.

RGI is an AMC Institute Accredited Association Management Company. We provide outsourced association management, event planning and consulting services for dozens of nonprofits, trade associations and professional societies. We provide a number of services for our clients, including strategic planning, financial management, executive management, membership development, marketing/public relations, publications and social media, educational/professional development, and meeting/event planning, among others.

RGI has been named as Best Places to Work in Indiana in 2021, 2022 and 2023.

This position requires in-office work so fully remote staff will not be considered. Flexible work options such as telecommuting a couple of days a week may be discussed after the initial training timeframe. Overnight travel may be required to attend multi-day annual conferences (two weeks a year or less).

Member Services Responsibilities:

• Provide one-on-one support for members contacting the association via phone or email.
• Welcome new members by facilitating a seamless join process and orientation.
• Maintain and reconcile member information in association databases.
• Process association revenue received via check and online payments, and follow up on past-due accounts.
• Invoice for association products and services.
• Coordinate the payment of association bills.
• Provide support for association programs including coordinating mailings, sending email communications, and tracking program information.
• Provide support for Board meetings including scheduling conference calls or meeting space, and preparing materials as appropriate.

Knowledge and Skill Requirements:

Applicant should demonstrate the ability to coordinate all phases of member service, and have:

• Ability to deliver excellent, solution-focused customer service via email, in person, and on the phone.
• Ability to develop and maintain a professional, effective and collaborative relationship with staff and members.
• Willingness to continually learn new things, as well as understand and master processes.
• Ability to communicate effectively with staff and members.
• Strong attention to detail and data accuracy.
• Ability to stay organized, track and prioritize tasks, manage distractions, and complete work in a timely and effective manner.
• Initiative to take on projects on your own and foresee potential problems and tasks.
• Ability to produce professional documents using Microsoft Office programs especially Outlook, Word and Excel.
• Bachelor’s degree and 1-3 years of work experience preferred, or equivalent.

About Raybourn Group International, Inc.

The Indiana Plumbing Heating Cooling Contractors Association is a not-for-profit association that represents professionals in the profession as well as affiliated manufacturers and suppliers in the state of Indiana.

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