The American Bankers Association is the banking industry's champion. Joining ABA makes you part of a team that: • has Extraordinary People - ABA experts are the "go to" sources for bankers, policy makers and the media for credible information and insights for the banking industry. • has Unmatched Scope and Scale - ABA's unparalleled information and services keep members current, knowledgeable and prepared. • is Impact-Driven - ABA has a proven record of bringing about positive change for our members and the industry. We take action and achieve results. Plus competitive pay, an outstanding benefits package, a convenient DC location, a professional collegial work environment and an opportunity to work on issues of national significance equals a winning combination!
Job Description:
Did you know that women and other marginalized groups are often reluctant to submit job applications if they don’t meet 100% of the requirements? We encourage you to take a chance! If you don’t satisfy every criterion, but know you can excel in the role, we urge you to apply! We’d love to connect and talk with you about joining our team.
Employer of Choice: ABA is recognized as a 2023 Great Place to Work!
Position Overview:
The web content manager is responsible for maintaining the content on ABA’s external facing websites and its intranet, InsideABA. This position collaborates with various departments across the organization to create content that is timely and on brand.
Daily responsibilities include fulfilling ABA’s website updates as collected in a ticketing system, responding to all "webmaster" e-mail inquiries via ABA.com, validating member permissions through ABA’s CRM to ensure appropriate access to restricted content on the site, and assisting with the overall content strategy and governance for ABA’s websites. Good member services skills are essential and HTML proficiency is required.
Key Responsibilities:
Manage all content and updates to ABA.com and sub-sites, ensuring maximum quality control and usability.
Work with internal clients from HR, Marketing and other groups to update ABA’s intranet site with timely and relevant content.
Work with Marketing and ABA subject matter experts to create content for internal and external stakeholders.
Review and approve content edited and uploaded by Digital Content Managers.
Perform website audits and help resolve code errors, broken links, and content inconsistencies.
Use UX best practices to test copy across the site and update for “web-friendliness” and usability.
Lead creation and implementation of standards, guidelines and best practices for ABA’s intranet, and overall governance policies including recommendations for end-to-end content lifecycles.
Assist with CRM database management as it pertains to member’s user information and permissions.
Position Requirements:
Bachelor’s degree in Marketing, Communications, Business Administration or relevant field.
5+ years’ experience in marketing with at least 2 focused on web content.
Required: One or more years’ experience with one or more content management systems, such as Sitecore or another .NET system such as Sitefinity or Ingeniux.
Proficient knowledge of HTML.
Strong customer service skills.
Experience with database management.
Knowledge of information architecture (IA) design best practices and the elements of strong user experience.
Strong attention to detail required.
Able to independent problem solve.
American Bankers Association (ABA) is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, age, sex, marital status, gender identity, sexual orientation, disability, protected Veteran status, personal appearance, political affiliation, family responsibilities, or any other characteristic protected by applicable law.
ABA encourages and celebrates diversity so if you are motivated, hardworking and want to make a difference, come as you are!
The American Bankers Association is the united voice of America’s hometown bankers—small, regional and large banks that together employ more than 2 million women and men, hold nearly $17 trillion in assets, safeguard $12.8 trillion in deposits and extend more than $9 trillion in loans. ABA believes that government policies should recognize the industry’s diversity. Laws and regulations should be tailored to correspond to a bank’s charter, business model, hometown markets and risk profile. This policymaking approach avoids the negative economic consequences of burdensome, unsuitable and inefficient bank regulation. Through a broad array of information, training, staff expertise and other resources, ABA supports America’s hometown bankers as they perform their critical role as drivers of America’s economic growth and job creation.
