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The Association of Clinical Research Professionals' Certification Director will lead the success of ACRP's Certification program, with a focus on program development, program administration, and growth in acquisition and retention. 

Essential Duties and Responsibilities:

Strategic Leadership

• Lead and facilitate the development of the ACRP Certification product portfolio roadmap, inclusive of all product or service assets aligned to a long-term portfolio vision and the association’s strategic objectives
• Develop and manage overall portfolio budget, including collaboration with Finance and other Directors to assure sound financial performance, healthy profit margins, and to meet financial targets
• Lead the creation of new certification product concepts and own the development of new products, including integration of feedback from customers, stakeholders, and staff as well as pricing analyses
• Develop and execute a plan to grow ACRP Certification program, including strategic and creative direction and metrics of success
• Remain current on Association trends in certification and credentialing; remain current on emerging testing trends and best-in-class assessment approaches; integrate as needed into portfolio design and decisions to keep ACRP at the forefront of emerging technologies and processes
• Perform regular reviews of ACRP’s Certification product portfolio for continued strategic alignment, leading reprioritization, adjustments to plans, and related allocation of resources as needed due to business changes or critical operational demands
• Work with Strategy & Engagement to guide, develop, and implement effective marketing and engagement programs that communicate the value of ACRP Certification
• Contribute ideas and work collaboratively with all ACRP staff, volunteer leaders, partner organizations, vendors to achieve the organizational mission, and continuously improve the value of the Academy and ACRP
• Other responsibilities as defined by the Executive Director

Certification Management & Administration

• Provide stellar administration for ACRP’s Certification program, meeting program goals as established, in part, by the ACRP Academy Board.
• Administer all ACRP Certification programs, accountable for ensuring initial certification and maintenance cycles are executed according to standards, procedures, and timelines, including but not limited to:
  • Direct and manage the examination committees by developing and maintaining committee charges, the nomination process, and updating committee rosters. Schedule and participate in committee meetings, including exam development activities.
  • Develop and update all documents and processes related to certification maintenance.
  • Oversee test development, production, delivery, and post-administration duties for all examinations.
  • Provide oversight of exam development deliverables.
  • Manage recruitment process of Subject Matter Experts
  • Direct work of psychometrician activities
• Ensure that certification programs are developed and maintained in accordance with current technical requirements and standards as set by the National Commission for Certifying Agencies Accreditation (NCCA and other accrediting bodies).
• Serve as primary staff liaison to the Academy Board, coordinating closely with Head of Governance to schedule meetings, develop agendas, and taking minutes.
• Lead and supervise ACRP Certification team members, including Manager of Certification and members of the ACRP Customer Support team; accountable for the team’s success, which includes:
  • Manage all aspects of maintenance process including: certificant notification; application review; and updating database records at close of each cycle
  • Manage the maintenance verification process
  • Manage the manual review of all applications that do not initially meet the criteria for maintaining a certification and provide final approval
  • Coordinate maintenance application processing with financial services, as well as process maintenance application payments

Job Knowledge, Skills, and Abilities:

• Deep understanding of accountability, results-based leadership, and product development/management approaches to motivate teams, with the ability to innovate and promote innovative exploration of new concepts
• Experience of working in an agile, dynamic, and customer-centric environment; demonstrated results-oriented execution style and growth mindset
• Excellent communication, collaboration, presentation, and negotiation skills
• Experience working in multi-cultural business environments
• Demonstrated leadership skills, including ability to create and implement a metric-driven strategic plan
• Demonstrated member/customer service skills
• Excellent verbal and written communication; able to make independent decisions, free from immediate direction or supervision
• Ability to multi-task in a fast-paced, deadline-driven business environment
• Ability to be effective in a multi-disciplinary team environment
• Effective time management and prioritization skills to follow assignments through to completion, with a results-based focus
• Ability to work as part of a team with the ability to motivate others
• Proficient in Microsoft Office products (Word, Excel, PowerPoint, & Access), Outlook, and internet applications; ability to rapidly learn new software products

Education and Experience:

• Bachelor’s or equivalent work experience of at least seven (7) years in the certification profession at a stand-alone certification board or professional association. Association experience is preferred

ACRP is an all-remote office.