The Membership Coordinator is responsible for supporting the Membership team on prospective and current member relationships, which are what enable AHLA to continue to grow and advocate for the national lodging industry. The role is a mix of administrative and strategic support, providing substantive experience in business development, account management, marketing and events, and data analysis.
Prospective Member Support
Respond to general inquiries in membership mailbox and voicemail.
Conduct background research on prospective members as needed
Prepare briefing documents for industry events where prospective members will be present.
Current Member Support
Assist the Membership teams with data-related inquiries and projects, PowerPoint presentations, member-hosted webinars, and industry event preparation
Assist the Membership team with dues collection from current members
Monitor social media to highlight current members; draft social media content for Communications team
Update, manage and create content for team-related web site pages
Utilize Anybill to upload and track invoices for payment
Update records in the CRM, both individually, and as part of targeted, strategic, update projects
Maintain and create reports in the Nimble database
Regularly track outstanding payments
Other duties as assigned.
Education and Experience:
Bachelor’s degree or relevant account management/coordination experience
1-2 years CRM experience (Salesforce preferred); or combination of education and experience
Skills and Attributes:
Experienced computer and software knowledge, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and Salesforce preferred
Excellent project management skills with great attention to detail, and strong work ethic
Excellent oral and written communication skills; ability to write and edit clear, engaging, and grammatically correct content; willingness to be coached
Self-motivated and customer-service oriented individual who is also a team player with a high level of professionalism and emotional intelligence
The ability to source, analyze, and report on data
Dynamic problem-solving skills
Ability to thrive in a fast-paced environment
Detail oriented individual with exceptional organizational and time management skills
Knowledge of, experience in and/or interest in the hospitality industry is a plus
Position based in Washington, DC area.
No travel required.
Hybrid position 3 days in office. (Mon-Wed or Tue-Thurs.)
Interested candidates can apply using the following link:
AHLA is an equal-opportunity employer. We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization. We celebrate diversity and are committed to creating an inclusive environment for all employees.
For more than 100 years, the American Hotel & Lodging Association (AHLA) has been the foremost representative of and advocate for the U.S. lodging industry. We are the only national association that represents all segments of an industry that is among the 10 largest business sectors in America. We advocate for our members so they can do their best at what matters most: serving guests, employees and their communities.
From major global brands to the small inns and bed & breakfasts, AHLA provides a singular voice that brings together the industry’s multitude of constituents. Our industry is incredibly diverse and represents everyone from brand CEO's to independent hotel owners, general managers and hotel staff and is an integral contributor to the American economy.