Offers monthly commission and annual performance based bonus opportunities
4 Year Degree
Telecommuting is allowed.
The chamber of commerce profession has undergone a renaissance due to the efforts of chambers during the global pandemic and economic recovery. As a result, ACCE (Association of Chamber of Commerce Executives) has experienced strong financial positioning and healthy member satisfaction ratings. Our current strategic plan creates a long-term sustainable business model for the association, leveraging modern tactics and technology to promote the industry and expand membership by championing access, inclusivity, and diversity.
With this foundation in place, we are seeking a dynamic membership executive to develop and execute a strategic membership recruitment and retention plan in support of the organization’s growth. Position includes approximately 10-20% travel.
Do you enjoy working with a variety of organizations – big and small? Do you get excited about helping others by providing solutions to their challenges? Are you goal oriented and driven to make, or exceed, monthly performance targets?
ACCE’s Director, Membership will manage the entire membership lifecycle from recruitment and application, to on-boarding, and touchpoint communications, to retention, and is also responsible for ongoing member care and relations. The ideal candidate will be self-motivated and tech savvy. A team player with a passion for leveraging resources and technology to support membership goals and objectives.
Craft strategy for, and lead the association’s membership recruitment and retention process, serving as the primary point of contact for membership inquiries (phone, email, mail, in-person) and delivery of member support services
Conduct daily sales activity to achieve the association’s overall membership revenue goals and support the organization’s annual operating budget
Gain deep knowledge of ACCE value proposition, programs, resources, benefits, and peer divisions to employ a consultative sales approach to securing new and prospective members
Create and implement a comprehensive membership sales strategy plan that prioritizes member acquisition, retention, and engagement to deliver on key revenue targets
Keep up to date with industry trends and membership best practices, serving as the membership thought leader on staff and within the chamber industry
Oversee outbound communications process for notifying and processing membership renewals in support of a 90% annual retention rate
Utilize LinkedIn, Facebook, Google alerts and other social media to identify and reach out to prospective members
Analyze data to measure the success of membership growth efforts and make data-driven recommendations for improvement
Oversee membership data in our database (Fonteva, a Salesforce-based AMS) including but not limited to : accurate membership and prospect records, membership revenue reporting (actual) and deferred annual reporting, renewal and retention
Build on and maintain a robust current prospective member recruitment list
Serve as a collection agent on past due accounts, as needed
Organize and staff the ACCE booth at conferences and annual convention; travel as needed
Maintain positive relationships with staff, members, prospective members, sponsors, partners, and other organizations to ensure the highest quality of service and the positive image of the association
Support special projects or provide input to other departments as needed
Qualifications and Abilities
Bachelor’s degree preferred
Minimum of five years membership management experience in a non-profit organization or association
Superior communication skills, specifically speaking/writing clearly and persuasively as well as listening attentively
Strong CRM/AMS database experience required; knowledge of Salesforce an advantage
Strong computer skills including Microsoft Suite: Teams, Outlook, Word, and Excel
Ability to work independently to meet monthly and annual revenue goals
Effective at making engaging presentations in-person and virtually
Ability to collaborate and work effectively on a remote team
Exceptional customer service; commitment to delivering member satisfaction
Excellent critical thinking/problem solving skills; solution-oriented, proactive, and highly responsive
Ability to self-direct and multi-task, prioritize, manage time effectively, and move seamlessly between a variety of projects
Willingness to adapt to change and commitment to constant improvement
About the Organization
Association of Chamber of Commerce Executives (ACCE) is the professional society supporting and promoting chambers of commerce and similar private sector funded business and economic development organizations across the U.S. and around the world. ACCE's mission is to support and develop chamber professionals to lead businesses and their communities. Our membership includes more than 1,600 member organizations. We serve our industry via information resources, trend spotting, professional development, original thought leadership, retirement programs, and access to a network of community leaders. More information at: www.acce.org.