Children and Adults with Attention-Deficit/Hyperactivity Disorder (CHADD)
Location: Lanham, MD
Type: Full Time
Customer Service and Support
Employee assistance program
Flexible spending account
Paid time off
4 Year Degree
Telecommuting is allowed.
Position Description: The Manager, Chapter Services is responsible for supporting CHADD regional centers and chapters. The Manager is responsible for building partnerships with chapters to enhance local activities through the delivery of services and programs. A core role of the Manager will be to build supportive relationships and communication between CHADD national and its chapters.
Primary Duties and Responsibilities:
Serve as staff liaison to Chapter Advisory Board.
Develop and implement chapter policies and procedures.
Manage the process of developing, revising, and monitoring agreements between new and existing chapters with CHADD national.
Develop, manage, and implement the budget of the department.
Update and maintain chapter leader contact information.
Oversee, organize, and attend all chapter-related activities at CHADD’s Annual International Conference on ADHD including chapter volunteer leader luncheon, member meet and greets, and Chapter and Volunteer of the Year awards program.
Regularly respond to inquiries from current and prospective chapter coordinators and volunteers.
Facilitate the exchange of information between CHADD and its chapters, including producing the monthly Coordinator Connections e-newsletter.
Coordinate with IT and webmaster to maintain and update CHADD’s website and chapter leader portal.
Provide on-going technical support and assistance to volunteers.
Serve as co-administrator of the CHADD Chapter Leadership Facebook page and regularly share information of interest to chapter leaders.
Collaborate with membership services and database manager to survey chapter members when needed.
Ensure compliance with all CHADD chapter policies, including accurate and timely submission of quarterly financial reports by all chapters.
Manage process of quarterly membership dues reimbursement for chapters in collaboration with membership and database manager, and CHADD’s accountant.
Develops and manages tracking system for all chapter document submissions.
Ensure chapter search on CHADD website contains accurate and up to date listings and chapter coordinator contact information.
Work with chapters and staff to maintain meaningful systems of reporting and information sharing.
Write annual report on chapter activities and statistics for the CDC grant report for CHADD’s National Resource Center on ADHD.
Oversight and Coordination with CHADD Regional Centers
Manage oversight of budget and resource allocation for four regional centers: Mid-west, North-east, South, and West.
Collaborate with the four CHADD regional centers in supporting onboarding and compliance for new local chapters.
Create and maintain resources and training for chapters that build core skills such as volunteer and membership recruiting, event organizing, fund-raising, volunteer engagement, grassroots organization, and governance.
Create and coordinate opportunities for peer to peer sharing to facilitate peer learning from successes and failures of other chapter volunteers.
Collaborate with volunteers and staff to ensure that chapters are meeting the needs of the ADHD community through educational programs and services.
Establish targets/performance metrics and provide statistical reports on chapter growth and development.
Assist chapters with developing/implementing collaborative ventures and partnerships with their local communities.
Encourage and support cross-chapter resource and initiative collaboration throughout the country.
Recruit volunteers to develop chapters and/or support groups in underserved areas of the country.
5-10 years of experience with association or non-profit member or chapter relations preferred
Strong interpersonal skills and the ability to interact with all levels of members, staff, and leadership
Organized, self-directed, self-motivated, detail and deadline oriented
Ability to prioritize and coordinate multiple work activities in a fast-paced environment and meet critical deadlines
About Children and Adults with Attention-Deficit/Hyperactivity Disorder (CHADD)
Children and Adults with Attention-Deficit/Hyperactivity Disorder (CHADD) is the nation's leading non-profit organization serving individuals affected by attention-deficit/hyperactivity disorder (ADHD) and their families. Founded in 1987, CHADD has over 10,000 members in 150 local chapters around the country which offer support for individuals, parents, teachers, professionals, and others. CHADD is a membership organization (various levels of membership available), produces the bi-monthly Attention magazine (for members), and sponsors an annual conference. The National Resource Center on ADHD (NRC) is the CDC-funded national clearinghouse for evidence-based information about ADHD.