The Senior Membership Coordinator plays a critical role in supporting the growth and retention of NUCA’s membership. This position provides high-level administrative and technical support to the Membership Department and serves as a primary point of contact for members and chapter leaders.

The coordinator works collaboratively across departments and with NUCA’s regional/state chapters to support the organization’s strategic membership goals, ensuring a high level of member satisfaction, accurate data management, and effective communication.

Duties & Responsibilities:

• Secondary administrator for the association membership.
• Responds to phone and email inquiries on database login assistance, dues payments, meeting registrations, and contact.
• Processes membership activities in the database (i.e., new members, renewing members, member prospects, products, services).
• Maintains outreach program to new and renewing members to ensure consistent  engagement with NUCA programs and activities.
• Assists in creating and updating membership marketing.
• Serves as the primary staff coordinator for annual scholarship and awards programs.
• Provides event logistics support for Chapter-in-formation events and meetings.
• Coordinates Chapter-in-formation email marketing and social media management.

Background Requirements:

• Preferred 3 – 5 years of customer service and database experience in associations or  non-profit organizations.

Skills, Knowledge, & Abilities:

• Experience and comfort with association software, proficient in Microsoft Office.
• Experience and comfort with design software (eg. Canva), social media management, and email marketing platforms.
• Must be able to effectively write reports and business.
• Demonstrated good judgement and solution-focused decision-making.
• Accepts direction and must possess a positive and proactive attitude along with excellent communication and interpersonal.
• Must be a self-starter, who is proactive and has a strong work ethic and can-do attitude.
• Attention to detail and able to work cooperatively in a small team environment.
• Available to travel (anticipate three to five trips annually).

Compensation & Benefits:

• Salary commensurate with experience.
• Health, dental insurance.
• Retirement plan options.
• Paid holidays and PTO.
• Professional development opportunities.
• Flexible work environment.

Please send cover letter and resume to chris@nuca.com. 

About NUCA

NUCA is the leading trade association working solely for the utility construction and excavation industry in the United States. NUCA’s nationwide network of state/regional Chapters and member companies represent utility contractors, excavators, suppliers, manufacturers, and other providers in the water, sewer, gas, electric, treatment plant, telecommunications, and excavation industries. Our mission is to improve the operational proficiency, safety, and industry influence of our members through advocacy, education, and networking. We are a dynamic and growing organization that thrives on innovation, collaboration, and serving the interests of our members.

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